Teller

United Nations Federal Credit Union; New York (NY); On-site; USD 44,720 - 46,000; Full time

Job summary

UNFCU in NYC is seeking a member service professional to handle daily cash transactions, deposits and foreign currency while safeguarding member information. This onsite position requires accuracy, confidentiality and service excellence across all member touchpoints.

Candidates should have 1–2 years of cash handling, basic financial procedures knowledge and strong communication skills. The role emphasizes BSA/AML compliance and accuracy in a fast-paced environment.

Qualifications

• High School diploma or equivalent.
• 1 to 2 years of cash handling experience.
• Basic knowledge of financial branch procedures and practices.
• Computer proficiency and working knowledge of MS Office.
• Excellent organizational skills and service orientation.
• Strong oral & written communication skills.

Responsibilities

• Uphold UNFCU’s mission and provide exceptional service to members.
• Provide memorable member experiences using the service excellence model.
• Process deposits, withdrawals, transfers, money orders, checks, and foreign currency transactions confidentially.
• Replenish ATMs, TCRs and coin machines.
• Reconcile end-of-day tasks and secure vault cash.
• Stay updated on regulations, UNFCU products, procedures and technology.
• Perform additional responsibilities as assigned.
• Comply with Bank Secrecy Act and AML/OFAC policies, including reporting suspicious activity.
• Complete CTRs and SARs; annual BSA/AML/OFAC training.

Skills

Customer service

Communication skills

Organizational skills

Education

High School diploma or equivalent

Tools

MS Office

Job description

Why join this team

Under general supervision, apply service principles to all interactions, process all member transactions while maintaining confidentiality, handle foreign currency transactions, and ensure the safekeeping of cash, foreign currencies and checks in compliance with regulations. Ensure compliance with federal and state laws and regulations and UNFCU’s Code of Ethics & Business Conduct.

This position is onsite.

NYC Salary Range - $44,720 - $46,000 annually; compensation is commensurate to geographic location.

What you'll do

• Regardless of seniority or role, uphold UNFCU’s mission, core values, and guiding principles by providing an exceptional service experience to colleagues and members alike through consistent demonstration of our service excellence behaviors.
• Utilize the service excellence model to provide a memorable member experience at each touch point.
• Ensure accurate processing of transactions including but not limited to deposits, withdrawals, transfers, share drafts, money orders, cashing of checks, loan payments and foreign currency transactions (buy and sell foreign currency), while maintaining confidentiality of members’ accounts and ensuring the security of all cash in accordance with credit union procedures.
• Replenish ATMs, TCRs and coin machines as needed.
• Reconcile and complete any needed back up work, at the end of the day; ensure safekeeping in the vault.
• Keep abreast of changing/new regulations, UNFCU products, procedures and technology.
• Perform additional responsibilities as assigned.
• Uphold UNFCU’s compliance with the Bank Secrecy Act and anti-money laundering policies and procedures, including:
  • Maintain awareness of and report suspicious activity
  • Complete all relevant BSA reports promptly and accurately (e.g. CTRs, SARs)
  • Complete annual BSA/AML/OFAC training

What we're seeking

• High School diploma or equivalent
• 1 to 2 years of cash handling experience
• Basic knowledge of financial branch procedures and practices
• Computer proficiency and working knowledge of MS Office
• Excellent organizational skills and service orientation
• Strong oral & written communication skills

What makes you stand out

• Bilingual in Spanish or French preferred.

Who we are

UNFCU is a global not-for-profit financial institution that serves the UN community. We are committed to providing peace of mind to our members and colleagues and strive to achieve service excellence in all that we do. The best part of UNFCU is the people. Those that choose to work with us often find personal fulfillment, professional growth and a purposeful culture.

UNFCU is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. UNFCU prohibits discrimination and harassment of any type. All applicants will be considered for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by country, federal, state or local laws.