Float Teller

WMCU; Georgetown Charter Township (MI); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Competitive salary

Healthcare, dental, vision, life, STD,

Job summary

WMCU is seeking a Float Teller for our Grand Rapids, MI area to provide professional, confidential member service and handle transactions in person, by phone, or by mail. You will balance cash drawers daily, greet members, and help them meet financial goals while maintaining accurate records.

Travel to multiple Grand Rapids offices is required, with a Monday–Friday schedule and occasional Saturdays. The role emphasizes accuracy, customer service excellence, compliance with policies (BSA/AML,

Qualifications

• High school diploma or GED required.

Responsibilities

• Balance checks and cash drawer daily; report discrepancies to supervisor.
• Greet and assist members with courteous, professional transactions by phone, in person, or by mail.
• Manage time efficiently; take initiative and seek opportunities to learn.

Skills

Team player

Cash handling

Customer service

Communication skills

Attention to detail

Background check

Weekend availability

Travel required

Education

High school diploma or GED

Job description

WMCU is looking for an enthusiastic individual to join our team as a Float Teller in Grand Rapids. Our Float Tellers are responsible for providing members with professional and confidential service while handling their transactions by phone, in person, or by mail.

What We’re Looking For

• Positive team player mindset.
• High school diploma or GED required.
• 1+ years of cash handling experience.
• Outstanding customer service skills.
• Must have excellent written and oral communication skills.
• Effective organizational skills and attention to detail.
• Able to pass a background check.
• Be able to work Monday - Friday, occasional Saturdays.
• Travel to all Grand Rapids branches.

What You’ll Do

• Balance your checks and a cash drawer every day and report any discrepancies to your supervisor.
• Greet and welcome members to the credit union in a courteous, professional and timely manner, providing prompt, accurate and efficient member transactions to help members meet their financial goals.
• Manage time efficiently and take initiative within the branch; seek opportunities to develop or enhance knowledge.
• Demonstrate flexibility and a positive attitude when faced with complex situations.
• Cash share drafts/checks and process withdrawals; pay out money after verification of signatures and member balances.
• Answer phones promptly and professionally.
• Travel to any of our 7 Grand Rapids offices as needed.
• Meet and exceed teller referral goals.
• Follow safety and security procedures regarding robbery and emergency situations, secure areas, and communicate suspicious activity to management.
• Understanding of all policies and procedures and compliance related issues, specifically BSA/AML and OFAC.

Our Benefits

• Competitive salary
• Free benefit package (healthcare, dental, vision insurance, life, STD & LTD)
• Health Savings Account plus company contributions
• 401K plus up to 9% company contributions
• Paid time off (10 holidays, PTO, birthday day & volunteer time)
• Education reimbursement
• Annual merit raises
• Employee Assistance Program

Your Future

Approximately half of our current team members have advanced through promotions or transfers within the Credit Union. We make it a priority to promote internal candidates whenever feasible, taking your professional goals into careful consideration. Join us and embark on a journey towards personal growth, where you’ll have the opportunity to develop new skills, expand your knowledge, and accomplish goals that enhance both your professional career and personal life.

Who We Are

WMCU is a not-for-profit financial cooperative that proudly serves members at 11 locations across West Michigan. We are a local member owned and operated credit union that strives to meet our members where they are at, help them to grow financially and celebrate their successes. With a passion for community involvement, we are committed to supporting the communities our members and team members call home.

WMCU is an Equal Employment Opportunity (EEO) employer, ensuring fair and unbiased employment practices.