Float Teller

West Michigan Credit Union; Grand Rapids, Northern (MI, KY); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Healthcare package

HSA contributions

401K match

Paid time off

Education reimbursement

Merit raises

Employee assistance program

Job summary

West Michigan Credit Union is seeking a Float Teller in Grand Rapids to provide professional, confidential member service through phone, in person, or by mail.

You will balance cash drawers daily, greet members, and handle transactions to help members meet their financial goals while traveling to seven Grand Rapids offices as needed, Monday through Friday with occasional Saturdays. Join our not-for-profit cooperative and enjoy competitive pay and benefits.

Qualifications

• High school diploma or GED is required.
• Minimum 1+ year cash handling experience required.
• Strong customer service and communication skills.
• Organizational skills and attention to detail.
• Ability to pass a background check and work alternate Saturdays.

Responsibilities

• Balance checks and cash drawer daily and report discrepancies.
• Greet members and process transactions with courtesy and efficiency.
• Manage time and take initiative to develop knowledge within the branch.
• Demonstrate flexibility and a positive attitude in complex situations.
• Cash share drafts/checks, process withdrawals, and verify balances.
• Answer phones promptly and professionally.
• Travel to all Grand Rapids branches as needed.
• Meet and exceed teller referral goals.
• Follow safety procedures and report suspicious activity; understand BSA/AML and OFAC policies.

Skills

Cash handling

Customer service

Written communication

Oral communication

Attention to detail

Time management

Education

High school diploma or GED

Job description

Description

WMCU is looking for an enthusiastic individual to join our team as a Float Teller in Grand Rapids. Our Float Tellers are responsible for providing members with professional and confidential service while handling their transactions by phone, in person, or by mail.

What We’re Looking For:

• Positive team player mindset.
• High school diploma or GED required.
• 1+ years of cash handling experience.
• Outstanding customer service skills.
• Must have excellent written and oral communication skills.
• Effective organizational skills and attention to detail.
• Able to pass a background check.
• Be able to work Monday - Friday, occasional Saturdays.
• Travel to all Grand Rapids branches.

What You’ll Do:

• Balance your checks and a cash drawer every day and report any discrepancies to your supervisor.
• Greet and welcome members to the credit union in a courteous, professional and timely manner, providing prompt, accurate and efficient member transactions to help members meet their financial goals.
• Manage time efficiently and take initiative within the branch; seek opportunities to develop or enhance knowledge.
• Demonstrate flexibility and a positive attitude when faced with complex situations.
• Cash share drafts/checks and process withdrawals; pay out money after verification of signatures and member balances.
• Answer phones promptly and professionally.
• Travel to any of our 7 Grand Rapids offices as needed.
• Meet and exceed teller referral goals.
• Follow safety and security procedures regarding robbery and emergency situations, secure areas, and communicate suspicious activity to management.
• Understanding of all policies and procedures and compliance related issues, specifically BSA/AML and OFAC.

Our Benefits:

• Competitive salary
• Free benefit package (healthcare, dental, vision insurance, life, STD & LTD)
• Health Savings Account plus company contributions
• 401K plus up to 9% company contributions
• Paid time off (10 holidays, PTO, birthday day & volunteer time)
• Education reimbursement
• Annual merit raises
• Employee Assistance Program

Your Future:

Approximately half of our current team members have advanced through promotions or transfers within the Credit Union. We make it a priority to promote internal candidates whenever feasible, taking your professional goals into careful consideration. Join us and embark on a journey towards personal growth, where you’ll have the opportunity to develop new skills, expand your knowledge, and accomplish goals that enhance both your professional career and personal life.

Who We Are:

WMCU is a not-for-profit financial cooperative that proudly serves members at 11 locations across West Michigan. We are a local member owned and operated credit union that strives to meet our members where they are at, help them to grow financially and celebrate their successes. With a passion for community involvement, we are committed to supporting the communities our members and team members call home.

WMCU is an Equal Employment Opportunity (EEO) employer, ensuring fair and unbiased employment practices.