Teller

Minnesota League of Credit Unions; Hugo (MN); On-site; USD 32,000 - 42,000; Full time

Job summary

Minnesota League of Credit Unions is seeking a teller to assist members with account transactions across lobby, drive-up, and digital channels. You will conduct routine tasks within guidelines, resolve issues, and maintain a secure work area.

Responsibilities include supporting member relationships and applying a thorough understanding of credit union products while adhering to Bank Secrecy Act requirements and procedures in daily tasks.

Qualifications

• Cash handling and processing basic transactions per guidelines.
• Provide friendly, accurate customer service and assist members with accounts.

Responsibilities

• Assist members with account transactions across multiple channels.
• Research and resolve account or service issues.
• Maintain secure, organized teller and lobby areas.
• Support expansion of account relationships and act as financial partner for life.

Skills

Cash handling

Customer service

Account transactions

Regulatory compliance

Job description

• Working knowledge of multiple delivery channels (lobby, telephone, drive-up, internet, mail, ATMs, video banking, internet, and other electronic resources) to assist members with account transactions.
• Conduct routine transactions with established guidelines and service level expectations (cash checks, account deposits, loan payments, etc.)
• Research and resolve account or service-related member issues.
• Total commitment to consistently meet or exceed members’ expectations.
• Working knowledge of day-to-day operating procedures (processing incoming and returned mail, branch opening and closing procedures, coin machine maintenance, cash and vault processes, etc.) required for the efficient and effective functioning of individual branches.
• Maintain the general organization of the teller and lobby areas.
• Maintain proper security of the work area and confidentiality of member information.
• Active involvement in expansion of account relationships with members and assisting to meet the goal of being members financial partner for life.
• Develop and maintain a thorough knowledge of all credit union products and understanding of how they can be utilized to meet members’ multiple needs.

Understand and adhere to Regulatory requirements, specifically Bank Secrecy Act Policies and Procedures as they pertain to tasks related to position.