Teller

Jobtailor; Clarksville (TN); On-site; USD 21,000 - 25,000; Full time

Job summary

Jobtailor in Clarksville, TN is seeking a Teller to deliver exceptional member service while efficiently handling cash transactions and routine banking tasks. This on-site role requires accuracy, a friendly attitude, and the ability to work with a diverse member base.

You will process deposits and withdrawals, endorse checks, sell money orders and gift cards, educate members on digital banking, and maintain a balanced cash drawer.

Qualifications

• High school diploma or equivalent.
• At least six months of experience in cash handling or customer service.
• Basic understanding of credit union operations.
• Fluency in English; Spanish preferred.
• Good interpersonal and oral communication skills.

Responsibilities

• Provide members with an exceptional experience while efficiently processing member services.
• Process deposits, withdrawals, loan payments, cashier’s checks, money orders, cash advances, transfers, check orders, and credit card cash advances.
• Review checks for proper endorsement and negotiability.
• Sell money orders, gift cards, and cashier’s checks.
• Redeem savings bonds, process wire transfers, and stop payments.
• Educate members about credit union products, services, accounts, rates, ATMs, mobile and online banking, and shared branching.
• Maintain an accurately balanced cash drawer and resolve discrepancies.
• Establish professional relationships with members, team members, and management.
• Resolve member requests and questions promptly.
• Complete account maintenance requests and required reports and records.
• Refer cross-sell opportunities to Member Advisors.
• Attend required meetings and training and participate in community programs.
• Perform drive-up teller and night drop functions as assigned.
• Complete compliance training and comply with OFAC, Bank Secrecy Act/Anti-Money Laundering Act, and USA Patriot requirements.
• Maintain a clean, secure, and well-maintained work area.
• Work at any required Credit Union location, including extended hours, holidays, and Saturdays.

Skills

Cash handling

Customer service

Retail sales

Interpersonal skills

Communication

Bilingual

Education

High school diploma or equivalent

Job description

• Provide members with an exceptional experience while efficiently processing member services
• Process deposits, withdrawals, loan payments, cashier’s checks, money orders, cash advances, transfers, check orders, and credit card cash advances
• Review checks for proper endorsement and negotiability
• Sell money orders, gift cards, and cashier’s checks
• Redeem savings bonds, process wire transfers, and stop payments
• Educate members about credit union products, services, accounts, rates, ATMs, mobile and online banking, and shared branching
• Maintain an accurately balanced cash drawer and resolve discrepancies
• Establish professional relationships with members, team members, and management
• Resolve member requests and questions promptly
• Complete account maintenance requests and required reports and records
• Refer cross-sell opportunities to Member Advisors
• Attend required meetings and training and participate in community programs
• Perform drive-up teller and night drop functions as assigned
• Complete compliance training and comply with OFAC, Bank Secrecy Act/Anti-Money Laundering Act, and USA Patriot requirements
• Maintain a clean, secure, and well-maintained work area
• Work at any required Credit Union location, including extended hours, holidays, and Saturdays

Requirements

• High school graduate or equivalent
• At least six months of experience in cash handling, customer service, or retail sales
• Basic understanding of Credit Union operations
• Fluency in both English and Spanish, verbal and written, preferred
• Good interpersonal and oral communication skills