Telework-Eligible Health/Human Services Case Manager I

DelDOT; Seaford (DE); Hybrid; USD 42,000 - 62,000; Full time

Job summary

Department of Health and Social Services (DHSS) in Delaware is seeking an entry-level Health/Human Service Case Manager I to determine initial and ongoing eligibility for SNAP, Medical Assistance, CHIP, childcare subsidies, and GA. You will also provide counseling, case management and referrals.

You will work with SNAP vendors, prepare case histories, and coordinate with hospitals and clinics to expedite services while maintaining accurate records.

Qualifications

• Associate's degree or higher in Behavioral or Social Science or related field.
• Three years' experience in health or human services support such as interviewing clients and assessing personal, health, social or financial needs in accordance with program requirements or coordinating with community resources to obtain client services.
• Six months' experience in making recommendations as part of a client's service plan such as clinical treatment, counseling, or determining eligibility for health or human services/benefits.
• Six months' experience in using an automated information system to enter, update, modify, delete, retrieve/inquire and report on data.
• Six months' experience in narrative report writing.

Responsibilities

• Interviews clients, family members, and others to determine eligibility and connect clients with health and human services.
• Develops a service plan to aid and assist a client in receiving care and assistance needed in collaboration with hospitals, clinics, agencies, and other appropriate resources (Service plans may include job training and employability, housing, general public assistance, in‑home services and supports or home‑delivered meals, de‑escalation techniques, peer services, or skill development).
• Evaluates information derived from client interviews, case history, and other pertinent sources and refers to proper channels for review.
• Provides guidance and relevant information to clients and families prior to receiving requested service and assistance.
• Coordinates with other agencies, hospitals, clinics, and resources to expedite the process on behalf of the client.
• Prepares case histories and reports and maintains records and chronological logs of case activities.
• Uses automated information systems and computer software to research, review, evaluate, and report on health/human service data.
• Communicates and interacts effectively with people across cultures, ranges of ability, genders, ethnicities, ages, and races.
• Performs other related duties as required.

Education

Associate's degree or higher in Behavioral or Social Science or related field

Job description

Department of Health and Social Services (DHSS) in Delaware is seeking an entry-level Health/Human Service Case Manager I to determine initial and ongoing eligibility for SNAP, Medical Assistance, CHIP, childcare subsidies, and GA. You will also provide counseling, case management and referrals.

You will work with SNAP vendors, prepare case histories, and coordinate with hospitals and clinics to expedite services while maintaining accurate records.