Teleservices Consultant - Financial Member Support (Hybrid)

Arizona Financial Credit Union; Phoenix (AZ); Hybrid; USD 42,000 - 58,000; Full time

Benefits offered by this job

Hybrid work environment

Job summary

Arizona Financial Credit Union is seeking a call center professional to assist members by phone, focusing on business and consumer support and promoting self-service options. You will work with banking platforms and handle inquiries across multiple queues, with a strong emphasis on accuracy and security.

The role requires a high school diploma, 1 year in financial or customer service, solid computer skills, and the ability to multitask in a hybrid work environment.

Qualifications

• High School diploma or GED and one year in a financial institution or call center.
• Computer skills with Windows, Excel and Word; 45 wpm typing and 10-key accuracy.
• Strong written and spoken English; able to read and follow procedures.

Responsibilities

• Maximizes member contacts to grow relationships and promote products.
• Maintains knowledge of products and technologies used in banking services.
• Adheres to security procedures and supports remote services.
• Supports service strategy consistent with brand guidelines.
• Maintains calm, effective communication during stressful interactions.
• Completes notes and multitasks during conversations with members.
• Meets schedule adherence metrics and works other duties as assigned.

Skills

Customer service

Problem solving

Multitasking

Communication

Typing 45 wpm

10-key

English proficiency

Education

High School diploma or GED

Tools

NCR online banking

CST bill pay

Visa DPS

Zelle

Temenos

PowerOns

Job description

Arizona Financial Credit Union is seeking a call center professional to assist members by phone, focusing on business and consumer support and promoting self-service options. You will work with banking platforms and handle inquiries across multiple queues, with a strong emphasis on accuracy and security.

The role requires a high school diploma, 1 year in financial or customer service, solid computer skills, and the ability to multitask in a hybrid work environment.