Hybrid Teleservices Consultant - Financial Services

Arizona Federal Credit Union; Phoenix (AZ); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Arizona Federal Credit Union is seeking a call center professional to deliver services to members by phone, with emphasis on growing business and guiding self-service options. The role supports multiple queues including general inquiries, password resets, and Spanish inquiries where applicable.

You will maintain knowledge of products and systems, follow security procedures, and document conversations while helping members resolve issues and expand relationships.

Qualifications

• High School diploma or GED required; 1 year experience in financial services, call center or customer service preferred.
• Proficient with Windows, Excel and Word; able to type 45 wpm and perform 10-key data entry.
• Ability to communicate clearly in English, read/write, and handle sensitive inquiries with professionalism.

Responsibilities

• Contacts members by phone to deliver services and expertise, offering products to meet financial needs.
• Keeps knowledge up to date on products, services and systems like online banking, CST bill pay and Temenos.
• Adheres to security procedures to minimize risk while providing remote services.
• Documents conversations and notes during member calls; multitasks effectively.
• Strives for schedule adherence and supports call center efficiency.

Skills

Windows OS

Excel

Word

Typing 45 wpm

10-key data entry

Education

High School diploma or GED

Tools

NCR online banking

CST bill pay

Temenos

Visa DPS

Zelle

Job description

Arizona Federal Credit Union is seeking a call center professional to deliver services to members by phone, with emphasis on growing business and guiding self-service options. The role supports multiple queues including general inquiries, password resets, and Spanish inquiries where applicable.

You will maintain knowledge of products and systems, follow security procedures, and document conversations while helping members resolve issues and expand relationships.