Telesales CDI

Connecticut Distributors Inc.; Stratford (CT); On-site; USD 50,000 - 55,000; Full time

Job summary

Connecticut Distributors Inc. seeks a Telesales Representative to manage a dedicated account base, maximizing supplier brands and driving growth for CDI’s portfolio. The role includes liaison with retail and restaurant owners, handling orders, and promoting CDI’s e-commerce platform.

You will communicate with management on high-potential accounts and coordinate POS material delivery. A background in wine and spirits plus 1+ year sales experience is preferred.

Qualifications

• High school diploma or equivalent is required.
• Associates or Bachelor's degree preferred.
• DABCC permit required.
• Minimum one year in sales or related experience is preferred.
• Knowledge of wine and spirits is required.
• Strong accounting, computer, customer service and interpersonal skills preferred.
• Bilingual Spanish a plus.

Responsibilities

• Contact accounts daily for orders and promote new items.
• Create an established and efficient customer call schedule.
• Analyze entire account base to identify needs of individual accounts.
• Execute sales and merchandising objectives and align with monthly priorities.
• Prepare and present professional sales presentations via phone, email or in person.
• Understand pricing and product programming monthly; maintain records.
• Communicate with management about high potential accounts.
• Coordinate and/or deliver all POS materials to telesales accounts.
• Partner with Marketing on development of e-commerce platform.
• Market and train customers on e-commerce platform benefits.

Skills

Sales experience

Wine & spirits knowledge

Customer service

Interpersonal skills

Verbal/written communication

Bilingual Spanish a plus

Education

High School diploma or equivalent

Associates or Bachelors degree preferred

DABCC Permit required

Tools

MS Office

Job description

Job Summary

At Connecticut Distributors Inc. we are experts in the wine and spirits industry looking for individuals who share our passion for customer service and thrive in a fast-paced selling environment.

Position Summary

Telesales Rep responsible for a dedicated account base from which they will call upon to maximize supplier brands to the trade to evolve these accounts to a territory. This position will be responsible to liaise with retail and restaurant store owners/managers and is responsible for all management of the CDI portfolio and driving growth in their current account base as well as underdeveloped accounts. In addition, the position will be responsible for goals related to CDI’s e-commerce platform.

Essential Position Results

• Complies with federal, state, and local legal requirements by studying existing and new legislation, anticipating legislation, enforcing adherence to requirements, and advising management on needed actions.
• Contacting accounts on a daily schedule which will consist of order taking and promoting new items.
• Creating an established and efficient customer call schedule.
• Analyzes entire account base by calling each account and determining the specific needs of the individual accounts.
• Executes sales and merchandising objectives and understanding of monthly sales priorities.
• Prepares and presents professional sales presentations (both over the phone/e-mail and in person) to customers by combining both the company’s priorities and customers’ needs.
• Understands company pricing and product programming information on a monthly basis by maintaining accurate and up to date records.
• Understands competitive pricing and product programming on a monthly basis by reading Beverage Media, Sevenfifty and other trade related publications.
• Obtains appropriate distribution and of supplier brands throughout account base.
• Pre-plans Friday initiatives by discussing accounts that may need more high end service.
• Keeps current inventory and out of stock situations by communicating with management as to problem situations.
• Collects payments online as well as conveying the account of other options, i.e. day of delivery.
• Communicates with management on high potential accounts.
• Attends weekly sales meetings by asking questions relative to current supplier activities.
• Coordinates and or delivers all POS delivery to telesales accounts.
• Partner with Marketing team on development of e-commerce platform.
• Market and train customers on e-commerce platform benefits.
• Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.
• Contributes to team effort by assisting in special projects as needed.
• Maintains customer confidence and protects operations by keeping information confidential.
• Maintains a safe and clean working environment by complying with procedures, rules and regulations.
• All other related duties as assigned

Supervisory Responsibilities

None

Minimum Qualifications

• Education, Certifications and /or licenses: High School diploma or equivalent required.
• Associates or Bachelors degree preferred.
• Ability to hold a DABCC Permit required.
• Experience: A minimum of one year in sales or industry related experience is preferred.
• Knowledge/Skills: An understanding of wine and spirits is required.
• Individuals with strong accounting, computer, customer service and interpersonal expertise preferred.
• Proficient PC skills using MS Office and other various computer systems.
• Must be a results oriented professional with excellent verbal/written communication skills using diplomacy and discretion as well as strong customer service skills.
• Ability to multi-task, work independently and/or within a team, pays attention to detail and a positive attitude.
• Bi-lingual (Spanish) a plus.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. While performing the duties of this job, the associate may be required to use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or hear. The associate frequently is required to stand, walk, sit, and climb or balance. The associate must be able lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Working Conditions and Environment

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. While performing the duties of this job the associate is regularly exposed normal business office environment and is regularly exposed to outside weather conditions. The ability to share workspace, travel by car or train, dress in proper business attire, attend evening meetings and meet deadlines are all requirements of this position. Associate is often required to be in the market and may require exposure to inclement weather. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions This job description is only a summary of the typical functions of this position, not an exhaustive or comprehensive list of all possible job responsibilities, tasks and duties. Responsibilities, tasks, and duties of individual jobholders may vary from the above description.

Salary

- 50k - 55k annual

Equal Opportunity Employer

CDI is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information and other legally protected characteristics. The EEO is the Law poster is available here.

If you need a reasonable accommodation because of a disability for any part of the employment process, please call [phone] and let us know the nature of your request and your contact information.

CDI seeks and values individuals of all backgrounds and cultures. We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against based on disability.

Company Information

Connecticut Distributors Inc. (CDI), is a leading wine and spirits distributor in the state of CT and is an affiliate of Breakthru Beverage Group (BBG), which is a national leading distributor in North America. We are a family owned business that proudly serves as the critical link between the companies that produce alcoholic beverages, and the retail outlets where they are sold, and the restaurants where they are consumed. Getting these consumer products to market is the collective effort of our more than 300 associates that work together in a variety of positions that are responsible for helping to manage some of the most valuable and well-known consumer brands in the world. CDI has a culture of trust, collaboration, teamwork, loyalty, and being the best we can be to deliver strong results.