Telephony Engineer

Navitas Partners, LLC; Columbia (SC); On-site; USD 70,000 - 110,000; Full time

Job summary

Navitas Partners, LLC is seeking an experienced Telephony / Unified Communications Engineer to provide operational, engineering, and advanced technical support for enterprise telephony environments. The role focuses on Avaya on-premises PBX, VoIP, SIP, RTP, QoS, dial plans, and call routing.

You will work with internal teams, vendors, and customers to maintain and improve systems, troubleshoot complex issues, and support deployments from on-premises to cloud migrations, while prioritizing

Qualifications

• 2+ years hands-on Avaya on-premises PBX experience.
• 2+ years administering VoIP and Unified Communications.
• 2+ years experience with SIP, RTP, QoS, dial plans, and call routing.
• 2+ years troubleshooting voice quality, carrier connectivity, and E911.

Responsibilities

• Administer and support Avaya on-premises PBX and enterprise telephony systems.
• Handle MACDs for voice, voicemail, conferencing, IVR, vectoring, and UC services.
• Maintain accurate E911 location info and support emergency calling.
• Provide advanced technical support for enterprise telephony and unified communications projects.
• Configure and maintain media gateways, telephones, voice equipment, and related safety devices.
• Design, implement, and improve enterprise telephony network solutions.
• Troubleshoot voice quality, call routing, carrier connectivity, PSTN, SIP/RTP, and E911-related issues.
• Support and troubleshoot VoIP and Unified Communications platforms.
• Work with telecommunications carriers and vendors for new circuits, connectivity, and outage resolution.
• Serve as a technical escalation point for complex telephony issues.
• Monitor telephony and network systems to proactively identify and resolve problems.
• Perform advanced maintenance and repairs to maximize system availability, performance, and resiliency.
• Support enterprise telephony migrations, including on-premises to cloud-based telephony solutions.
• Identify opportunities for automation and collaborate with automation teams to streamline operational processes.
• Develop and maintain technical documentation, system diagrams, standards, procedures, and knowledge-base articles.
• Perform quality assurance testing for telephony changes and enhancements.
• Follow established Incident Management and Change Management processes.
• Coordinate with cross-functional teams, management, customers, and vendors to resolve incidents and deliver projects.

Skills

Troubleshooting expertise

Technical communication

Tools

Avaya PBX

VoIP & UC platforms

SIP/RTP

QoS & dial plans

Voice gateways & SBCs

PSTN integration & E911

Job description

We are seeking an experienced Telephony / Unified Communications Engineer to provide operational, engineering, and advanced technical support for enterprise telephony and unified communications environments. The ideal candidate will have strong hands-on experience with Avaya on-premises PBX, VoIP, SIP, RTP, QoS, dial plans, call routing, voice gateways, SBCs, PSTN integration, carrier connectivity, and E911 services.

The engineer will be responsible for maintaining and improving enterprise telephony infrastructure, troubleshooting complex issues, supporting projects, implementing system enhancements, and working closely with internal teams, vendors, and customers.

Required Skills

• 2+ years of hands-on experience with Avaya on-premises PBX systems.
• 2+ years of experience administering VoIP and Unified Communications platforms.
• 2+ years of experience with SIP, RTP, QoS, dial plans, call routing, and voice gateway technologies.
• 2+ years of experience troubleshooting voice quality, call routing, carrier connectivity, and E911 services.
• 2+ years of experience with telecommunications infrastructure, including voice circuits, SBCs, and PSTN integration.

Key Responsibilities

• Administer and support Avaya on-premises PBX and enterprise telephony systems.
• Handle moves, adds, changes, disconnects (MACDs) for voice, voicemail, conferencing, IVR, vectoring, call center, safety devices, and unified communications services.
• Maintain accurate E911 location information and support emergency calling services.
• Provide advanced technical support for enterprise telephony and unified communications projects.
• Configure and maintain media gateways, telephones, voice equipment, and related safety devices.
• Design, implement, and improve enterprise telephony network solutions.
• Analyze and maintain vector routing, ARS routing tables, route patterns, dial plans, and call routing.
• Troubleshoot voice quality, call routing, carrier connectivity, PSTN, SIP/RTP, and E911-related issues.
• Support and troubleshoot VoIP and Unified Communications platforms.
• Work with telecommunications carriers and vendors for new circuits, connectivity, and outage resolution.
• Serve as a technical escalation point for complex telephony issues.
• Monitor telephony and network systems to proactively identify and resolve problems.
• Perform advanced maintenance and repairs to maximize system availability, performance, and resiliency.
• Support enterprise telephony migrations, including on-premises to cloud-based telephony solutions.
• Identify opportunities for automation and collaborate with automation teams to streamline operational processes.
• Develop and maintain technical documentation, system diagrams, standards, procedures, and knowledge-base articles.
• Perform quality assurance testing for telephony changes and enhancements.
• Follow established Incident Management and Change Management processes.
• Coordinate with cross-functional teams, management, customers, and vendors to resolve incidents and deliver projects.

Preferred Skills

• Experience designing, implementing, and supporting enterprise cloud-based telephony solutions.
• Experience migrating on-premises telephony platforms to cloud-based services.
• Experience with enterprise telephony network design and architecture.
• Experience with automation of telephony operational processes.

Additional Requirements

• Strong knowledge of telephone network services and telephony network design.
• Advanced knowledge of systems administration techniques and tools.
• Strong troubleshooting and problem-solving skills.
• Ability to communicate technical information clearly to both technical and non-technical audiences.
• Strong interpersonal and communication skills.
• Ability to establish effective relationships with vendors, management, technical teams, and end users.
• Ability to manage multiple and shifting priorities in a fast-paced enterprise environment.