Telephonic RN

Beacon Hill; Traverse City (MI); Remote; USD 43,000 - 62,000; Full time

Benefits offered by this job

Remote work

Job summary

Beacon Hill Staffing Group is seeking a Telephonic Registered Nurse to support patients after discharge via inbound calls. The role requires Michigan RN licensure and 3–5 years of nursing experience, including call center exposure. Remote position within Eastern Time Zone with VPN access.

Full-time or part-time options, with pay up to $38/hour. Strong EMR experience (Epic or Cerner) is preferred to document assessments and coordinate care gaps.

Qualifications

• Active Registered Nurse (RN) license in Michigan.
• 3–5 years of nursing experience; bedside or direct clinical experience preferred.
• Inbound call center experience with strong patient-facing telephone and customer service skills.
• Epic or Cerner EMR experience preferred.

Responsibilities

• Receive inbound warm transfers from patients following discharge and provide RN support.
• Conduct telephonic medication reconciliation and 7-day post-ED follow-up assessments to support care gaps.
• Review post-discharge medication orders, clarify dosing, address interactions, confirm understanding.
• Assess patient symptoms and provide clinical clarification during calls.
• Accurately document assessments and data within the medical record.
• Resolve immediate post-discharge questions within a high-volume, tech-driven queue.
• Provide focused nursing support with no ongoing care plan responsibility.

Skills

Inbound call center experience

Patient-facing communication

Multitasking in fast-paced environment

Education

RN license Michigan

Tools

Epic EMR

Cerner EMR

Job description

Telephonic Registered Nurse - Inbound Calls

Location: Remote, Eastern Time Zone (Michigan Licensed)

Organization Type: Healthcare / Care Management Organization

Position Type: Full time and part-time roles available

This role supports patients following hospital or emergency department discharge through focused, single-encounter telephonic assessments. The RN will handle inbound patient calls, complete medication reconciliation and post-discharge assessments, address immediate clinical questions, and document information needed to close quality care gaps.

Requirements

• Active Registered Nurse (RN) license in Michigan
• 3-5 years of nursing experience, with bedside or direct clinical experience highly preferred.
• Prior inbound call center experience with strong patient-facing telephone and customer service skills.
• Strong technical skills and ability to multitask in a fast-paced environment; Epic or Cerner EMR experience preferred.

Job Duties

• Receive inbound warm transfers from patients following hospital or emergency department discharge and provide appropriate RN support.
• Conduct telephonic medication reconciliation (MRP) and 7-day post-ED follow-up assessments (FMC) to support HEDIS care gap requirements.
• Review post-discharge medication orders, clarify dosing schedules, address potential medication interactions, and confirm patient understanding.
• Assess patient symptoms and provide appropriate clinical clarification during the call.
• Accurately document assessments and required quality data within the patient's medical record.
• Resolve immediate post-discharge clinical questions within a high-volume, technology-driven call queue.
• Provide focused, episode-based nursing support without responsibility for ongoing care plans or outpatient referral management.

Additional Information

• Schedule: Full-time (40 hours) or Part-time (24 hours)
• Primary Hours:
  • Monday-Friday, 10:00a - 6:00p
  • Monday-Wednesday, 10:00 AM-6:00 PM ET, with potential to transition to 11:00 AM-7:00 PM ET.
• Location: Remote; candidates must be located within the Eastern Time Zone.
• Equipment: Candidates must have their own computer system capable of accessing required platforms through VPN.
• Contract: Ongoing.
• Pay: Up to $38/hour.

Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.

California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Company Profile:

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.

Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.

Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com.

Benefits Information

Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.

We look forward to working with you!

Beacon Hill. Employing the Future