*Telephonic Interpreters

Language Services Associates, Inc.; United States; Remote; USD 34,000 - 52,000; Part time

Job summary

Language Services Associates, Inc. is seeking independently contracted interpreters to handle on-demand telephone interpreting across medical, legal, and customer service settings.

This role welcomes interpreters of all languages and emphasizes strict confidentiality and professional conduct. Ideal candidates have full fluency in English and a target language, familiarity with web-based platforms and MS Word, and access to traditional or VoIP communication tools.

Qualifications

• Full fluency in both English and the target language.
• Landline, cellphone, or VoIP capable.
• 2+ years of professional interpreting experience preferred.
• Industry certifications/trainings preferred (CMI, CCHI).
• Proof of 40+ hour medical interpreting training preferred (e.g., Bridging The Gap).

Responsibilities

• Provide effective telephonic remote interpreting.
• Answer inbound calls in a timely manner.
• Provide superior customer service.
• Adhere to Code of Professional Conduct, including confidentiality.
• Adhere to policies and procedures, including professional interpretation protocols.
• Complete training and participate in ongoing Quality Assurance monitoring.

Skills

Fluency in English

Fluency in target language

Tools

Web-based platforms

Email

Microsoft Word

VoIP

Job description

Overview

As a member of LSA’s network of Independently Contracted interpreters, you are responsible for handling telephone calls on demand and facilitating language communication for the Limited English Proficient (LEP) community in a variety of settings, including medical, legal, and customer service. Language Services Associates is continuously accepting qualified interpreters and all languages are welcome!

Responsibilities

• Provide effective telephonic remote interpreting
• Answer inbound calls in a timely manner
• Provide superior customer service
• Adhere to Code of Professional Conduct, including maintaining strict standards of confidentiality
• Adhere to all policies and procedures, including professional interpretation protocols and industry specific best practices
• Complete training(s) and participate in ongoing Quality Assurance monitoring

Qualifications/Experience

• Full fluency in both English and the target language
• Technology proficient (web-based platforms, email, Microsoft Word)
• Landline, cellphone, or VoIP
• An interpreting space that is quiet, secure, and free from outside noises
• 2+ years of professional interpreting experience preferred
• Industry specific certifications/trainings preferred (CMI, CCHI, etc.)
• Proof of 40+ hour medical interpreting training preferred (ex: Bridging The Gap, Cross-Cultural, etc.)