Remote Tongan Interpreter

Language Services Associates, Inc.; United States; Remote; USD 34,000 - 48,000; Part time

Job summary

A leading language services provider is seeking a telephonic interpreter fluent in English and Tongan. Responsibilities include facilitating communication in various settings and providing exceptional customer service. Ideal candidates are tech-savvy with 2+ years of experience and a quiet, secure interpreting space. This is a remote position aimed at the Limited English Proficient community.

Qualifications

• 2+ years of professional interpreting experience preferred.
• Industry-specific certifications/trainings preferred (CMI, CCHI).
• Proof of 40+ hour medical interpreting training preferred.
• Landline phone access for sound quality.
• An interpreting space that is quiet, secure, and free from outside noises.
• 2+ years of professional interpreting experience preferred.
• Industry specific certifications/trainings preferred (CMI, CCHI, etc.).
• Proof of 40+ hour medical interpreting training preferred (ex: Bridging the Gap, Cross-Cultural, etc.).

Responsibilities

• Provide effective telephonic remote interpreting.
• Answer inbound calls in a timely manner.
• Provide superior customer service.
• Adhere to Code of Professional Conduct, including maintaining strict standards of confidentiality.
• Adhere to all policies and procedures, including professional interpretation protocols and industry specific best practices.
• Complete training(s) and participate in ongoing Quality Assurance monitoring.

Skills

Full fluency in both English and Tongan

Technology proficient in web-based platforms

Customer service skills

Attention to confidentiality

Education

CMI, CCHI certifications

Tools

Microsoft Word

Web-based platforms

Job description

Overview:

As a telephonic interpreter for Tonganin LSA’s network of Independently Contracted Interpreters, you are responsible for handling telephone calls on demand and facilitating language communication for the Limited English Proficient (LEP) community in a variety of settings, including medical, legal, and customer service. Language Services Associates is continuously accepting qualified interpreters!

Responsibilities:

·Provide effective telephonic remote interpreting

·Answer inbound calls in a timely manner

·Provide superior customer service

·Adhere to Code of Professional Conduct, including maintaining strict standards of confidentiality

·Adhere to all policies and procedures, including professional interpretation protocols and industry specific best practices

·Complete training(s) and participate in ongoing Quality Assurance monitoring

Qualifications/Experience:

·Full fluency in both English and Tongan

·US or International Based

·Technology proficient (web-based platforms, email, Microsoft Word)

·Landline phone access for sound quality

·An interpreting space that is quiet, secure, and free from outside noises

·2+ years of professional interpreting experience preferred

·Industry specific certifications/trainings preferred (CMI, CCHI, etc.)

·Proof of 40+ hour medical interpreting training preferred (ex: Bridging the Gap, Cross-Cultural, etc.)

LSA is passionate about what we do, which is helping people thrive in an increasingly global environment! If interested, please apply and include a copy of your resume, which emphasizes your interpreting experience.