Telephone Triage Virtual RN

HCA Healthcare; Gainesville (FL); Remote; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical benefits

401(k) with employer match

Tuition assistance

Telemedicine services

Employee stock purchase plan

Job summary

Parallon, part of HCA Healthcare, seeks an experienced Telephone Triage Registered Nurse to join our remote call center team. You will deliver patient-centered care, triage over the phone, and guide callers with evidence-based decisions using established protocols.

Responsibilities include conducting nursing assessments, making referrals, documenting interactions, and maintaining HIPAA compliance while providing compassionate, professional customer service to diverse patients.

Qualifications

• Associate Degree in Nursing or RN Diploma - Required.
• Bachelor's Degree in Nursing – Preferred.
• 3+ years of bedside nursing experience.
• Telehealth experience helpful, not required.
• BLS Certification Required.
• Compact license in your state of residence is preferred.
• Licensure required for NV, CA, and AK.

Responsibilities

• Provide nurse advice and triage services to consumers calling with clinical questions.
• Provide appropriate compassionate advice using evidence-based clinical decision tools; facilitate referrals and event registration.
• Utilize nursing skills and approved protocols to provide telephone nurse triage and health advice.
• Facilitate referrals for health services via telephone and perform call processing.
• Ensure performance standards are met and accept constructive feedback.
• Maintain confidentiality, HIPAA and PHI compliance.

Skills

Nurse triage

Call center experience

HIPAA compliance

Clinical decision tools

Communication skills

Education

Associate Degree in Nursing

Bachelor's Degree in Nursing

Tools

Electronic Health Records (EHR)

Job description

Shift Schedules Available: 3 Evenings/Nights with 1 Weekend day (4 day - 10 hour shifts)

Do you have the career opportunities as a Telephone Triage Registered Nurse you want with your current employer? We have an exciting opportunity for you to join Parallon which is part of the nation's leading provider of healthcare services, HCA Healthcare.

This Work from Home position requires that you live and will perform the duties of the position; within60 miles of an HCA Healthcare Hospital(Our hospitals are located in the following states: FL, GA, ID, KS, KY, MO, NV, NH, NC, SC, TN, TX, UT, VA).

Job Summary and Qualifications

As a Registered Nurse, you will be responsible for delivering high-quality, patient-centered care in line with the requirements of the department and the standards of practice for the relevant state and specialty. Collaborating with medical providers and the care team, you will provide personalized, comprehensive, and compassionate care, following established nursing models such as "Assess, Perform, Teach, and Manage." You will also act as an advocate for patients, families, and caregivers, embodying the organization's vision, mission, and values to ensure an outstanding patient experience and positive clinical outcomes.

In this role you will:

• Provide nurse advice and triage services to consumers calling with clinical questions


• Provide appropriate compassionate advice to callers using evidence based clinical decision tools to help callers make personal health decisions. Make cross referrals as indicated. Facilitate referrals and event registration through internal transfer mechanisms.


• Utilizes nursing skill and along with approved protocols to provide telephone nurse triage and/or health advice to consumers with clinical questions or symptoms.


• Facilitates referrals for health services as appropriate via telephone and performs all components of call processing


• Ensures performance standards are met and accepts constructive feedback


• Speaks with a pleasant, professional phone voice and provides superior customer service to create an exceptional patient experience.


• Documents caller information and outcomes in a relational database system in accurately and as prescribed by current standards and policies


• Maintains confidentiality, HIPAA and PHI compliance


• Communicates appropriately and clearly with departmental management, co-workers and callers and exhibits willingness to master new work routines and methods. Provides homecare, advice and/or education to callers that respects the cultural, spiritual, intellectual/educational, and psychosocial differences of individuals and preserves caller’s autonomy, dignity and rights. Maintains and contributes to a collaborative professional and ethical work environment.


• Actively participates in team meetings and engages in the processes of the contact center

Qualifications that you will need

• Associate Degree in Nursing or RN Diploma - Required


• Bachelor's Degree in Nursing – Preferred


• 3+ years of experience in bedside nursingrequired


• Telehealth experience helpful, notrequired


• BLS Certification Required


• Compact license in your state of residence is preferred


• Licensure required for these states (NV, CA, and AK)

Benefits

Parallon, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services


• Wellbeing support, including free counseling and referral services


• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence


• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling


• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing


• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

Parallon provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers and their communities.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Telephone Triage Registered Nurse opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews.

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.