Lead RN Coordinator

HCA Healthcare; Richmond (VA); On-site; USD 48,000 - 71,000; Full time

Benefits offered by this job

401(k) Plan with match

Education support

Tuition assistance

Comprehensive benefits including tele/

Job summary

HCA Healthcare in Richmond, VA is seeking a Lead RN Coordinator to oversee Transfer Center operations and patient placement across facilities. You will coordinate ambulance transfers, mentor staff, and ensure alignment with regulatory requirements and hospital policies.

You will manage scheduling, QA/QI of data and reports, and act as a liaison between staff and leadership to improve operations and patient outcomes.

Qualifications

• Graduate from an accredited school of nursing.
• RN license in the states where the HCA facilities for that Division are located – multi-state license required if Transfer Center covers more than a single state (may be obtained upon hire)
• Bachelor of Nursing preferred
• Minimum 5 years of healthcare experience (required) Critical Care or Emergency Department experience preferred
• Knowledge of EMTALA regulations
• Excellent communication and interpersonal skills including the ability to communicate with employees, clients, and others
• Ability to set and follow priorities
• Character to maintain strict confidentiality
• Ability to self-manage by taking responsibility to initiate, assess, and take action as well as the ability to function calmly in stressful situations
• Knowledge of basic hospital services
• Ability to multi-task with multiple computer systems
• Positive, enthusiastic, helpful personality

Responsibilities

• Oversees daily operations consistent with the departmental goals
• Monitors orientation of new staff through collaboration with preceptor
• Completes initial review of service inquiries and recoveries and communicates results with TC leadership
• Serves as the primary point of contact (while on duty) in the absence of TC leadership
• Assists management with scheduling and covering open shifts
• Responsible for QA/QI of data, phone calls, and reports
• Assists with staff communication, provides updates and maintains standards
• Strives to improve current operations by identifying inefficiencies
• Meets with leadership regularly to effectively communicate and resolve issues
• Works as a liaison between staff and leadership
• Maintains the Transfer Center documentation system by updating locations and providers as required
• Exercises good judgment in the absence of detailed instructions or in an emergency situation
• Sets a good example for staff by adhering to all office policies and maintains a positive attitude
• Brings problems or issues to leadership’s attention in a timely manner
• Plays a vital role in emergency operations
• Assists in data collection, monitoring, evaluation and analysis of data
• Practice and adhere to the “Code of Conduct” philosophy and “Mission and Value Statement.”
• All other duties as assigned
• Monitors the call queue for the Transfer Center

Skills

Transfer coordination

Centralized placement

EMTALA knowledge

Customer service

Regulatory compliance

Communication skills

Confidentiality

Education

RN License

Bachelor of Nursing preferred

Graduate from an accredited school of nursing

Job description

Hourly Wage Estimate: $34.59 - $51.89 / hour

Learn More About The benefits Offered For This Job.

The estimate displayed represents the typical wage range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. The typical candidate is hired below midpoint of the range.

As a Lead RN Coordinator, your voice to influence patient care is valued and empowered at every turn –whether through open, collaborative relationships with your direct manager or more formal opportunities through hospital councils and national nursing initiatives. You'll help shape decisions that elevate both patient outcomes and the future of nursing.

Job Summary And Qualifications

Transfer Center or Centralized Patient Placement call queue. Assists in the management activities and provides leadership which facilitates the processes associated with direct admissions, hospital transfers, and patient placement in an appropriate hospital. Coordinate ambulance transfers from the HCA Healthcare hospitals to other facilities and post-acute care providers. Exercises management responsibilities as delegated by the Transfer Center Manager, Director or AVP.

• Oversees daily operations consistent with the departmental goals
• Monitors orientation of new staff through collaboration with preceptor
• Completes initial review of service inquiries and recoveries and communicates results with TC leadership
• Serves as the primary point of contact (while on duty) in the absence of TC leadership
• Assists management with scheduling and covering open shifts
• Responsible for QA/QI of data, phone calls, and reports
• Assists with staff communication, provides updates and maintains standards
• Strives to improve current operations by identifying inefficiencies
• Meets with leadership regularly to effectively communicate and resolve issues
• Works as a liaison between staff and leadership
• Maintains the Transfer Center documentation system by updating locations and providers as required
• Exercises good judgment in the absence of detailed instructions or in an emergency situation
• Sets a good example for staff by adhering to all office policies and maintains a positive attitude
• Brings problems or issues to leadership’s attention in a timely manner
• Plays a vital role in emergency operations
• Assists in data collection, monitoring, evaluation and analysis of data
• Practice and adhere to the “Code of Conduct” philosophy and “Mission and Value Statement.”
• All other duties as assigned
• Monitors the call queue for the Transfer Center

Knowledge, Skills & Abilities

• Proficient in job responsibilities of transfer coordinator
• Proficient in job responsibilities of a centralized patient placement coordinator
• Strong working knowledge of all EMTALA regulations
• Prior customer service experience
• Knowledge of patient transfer related state and federal regulations
• Excellent communication and interpersonal skills including the ability to communicate with employees, clients, and others
• Ability to set and follow priorities
• Character to maintain strict confidentiality
• Ability to self-manage by taking responsibility to initiate, assess, and take action as well as the ability to function calmly in stressful situations
• Knowledge of basic hospital services
• Ability to multi-task with multiple computer systems
• Positive, enthusiastic, helpful personality

EDUCATION

• Graduate from an accredited school of nursing
• Bachelor of Nursing preferred

Experience

• Prior management/ supervisory experience in a healthcare related field preferred
• Minimum 5 years of healthcare experience (required) Critical Care or Emergency Department experience preferred

CERTIFICATE/LICENSE

• RN License in the states where the HCA facilities for that Division are located – multi-state license required if Transfer Center covers more than a single state (may be obtained upon hire)

Benefits

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn More About Employee Benefits

Note: Eligibility for benefits may vary by location.

“Nurses are essential to the delivery of healthcare and serve as its foundation. At HCA Healthcare, we are committed to equipping nurses with the tools and resources they need to deliver exceptional patient care, championing the profession, and supporting the advancement of nursing’s future.”

Erica Rossitto, MBA/HCM, BSN, RN, NEA-BC

Senior Vice President and Chief Nurse Executive

HCA Healthcare

Parallon provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll, and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers, and their communities.

HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.