Lead RN Coordinator

HCA Healthcare; Town of Florida (NY); On-site; USD 95,000 - 130,000; Full time

Benefits offered by this job

Medical insurance

401(k) match

Tuition assistance

Adoption assistance

Job summary

HCA Healthcare seeks an experienced RN to oversee Transfer Center operations and coordinate transfers, acting as liaison between staff and leadership to ensure timely and safe patient placements.

The role requires an accredited nursing degree, an active RN license (multi-state preferred), and strong EMTALA knowledge, with prior management experience in healthcare. This full-time on-site position offers comprehensive benefits.

Qualifications

• RN license in states where division facilities are located; multi-state license may be required.
• Experience in healthcare management or supervision preferred.
• Strong focus on patient transfers and adherence to policy.

Responsibilities

• Oversee daily Transfer Center operations and align with leadership goals.
• Monitor staff orientation and provide preceptor collaboration.
• Serve as primary on-duty contact in leadership's absence.
• Assist with scheduling, coverage of shifts, and QA/QI data.
• Maintain Transfer Center documentation and ensure EMTALA compliance.

Skills

Transfer coordination

EMTALA knowledge

Customer service

Communication

Confidentiality

Multi-tasking

Education

Graduate from an accredited school of nursing

Bachelor of Nursing preferred

Job description

Strong staffing Support when it matters most. Technology and tools that streamline patient monitoring and communication to help you work more efficiently. Robust supply chains to keep you fully equipped. Ongoing clinical education to improve your skills. As a Registered Nurse at HCA Healthcare, you’ll have all the staffing support, technology and resources you need to deliver safe, high-quality care—so you can focus on what you do best.

Job Summary And Qualifications

• Oversees daily operations consistent with the departmental goals
• Monitors orientation of new staff through collaboration with preceptor
• Completes initial review of service inquiries and recoveries and communicates results with TC leadership
• Serves as the primary point of contact (while on duty) in the absence of TC leadership
• Assists management with scheduling and covering open shifts
• Responsible for QA/QI of data, phone calls, and reports
• Assists with staff communication, provides updates and maintains standards
• Strives to improve current operations by identifying inefficiencies
• Meets with leadership regularly to effectively communicate and resolve issues
• Works as a liaison between staff and leadership
• Maintains the Transfer Center documentation system by updating locations and providers as required
• Exercises good judgment in the absence of detailed instructions or in an emergency situation
• Sets a good example for staff by adhering to all office policies and maintains a positive attitude
• Brings problems or issues to leadership’s attention in a timely manner
• Plays a vital role in emergency operations
• Assists in data collection, monitoring, evaluation and analysis of data
• Practice and adhere to the “Code of Conduct” philosophy and “Mission and Value Statement.”

All other duties as assigned

• Monitors the call queue for the Transfer Center
• KNOWLEDGE, SKILLS & ABILITIES
• Proficient in job responsibilities of transfer coordinator
• Proficient in job responsibilities of a centralized patient placement coordinator
• Strong working knowledge of all EMTALA regulations
• Prior customer service experience
• Knowledge of patient transfer related state and federal regulations
• Excellent communication and interpersonal skills including the ability to communicate with employees, clients, and others
• Ability to set and follow priorities
• Character to maintain strict confidentiality
• Ability to self-manage by taking responsibility to initiate, assess, and take action as well as the ability to function calmly in stressful situations
• Knowledge of basic hospital services
• Ability to multi-task with multiple computer systems
• Positive, enthusiastic, helpful personality

EDUCATION

• Graduate from an accredited school of nursing
• Bachelor of Nursing preferred

Experience

• Prior management/ supervisory experience in a healthcare related field preferred Minimum 5 years of healthcare experience (required) Critical Care or Emergency Department experience preferred Division are located – multi-state license required if Transfer Center covers more than a single state (may be obtained upon hire)

CERTIFICATE/LICENSE

• RN License in the states where the HCA facilities for that Division are located – multi-state license required if Transfer Center covers more than a single state (may be obtained upon hire)

Benefits

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn More About Employee Benefits

Note: Eligibility for benefits may vary by location

Parallon provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll, and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers, and their communities.

HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

\"Nurses are essential to the delivery of healthcare and serve as its foundation. At HCA Healthcare, we are committed to equipping nurses with the tools and resources they need to deliver exceptional patient care, championing the profession, and supporting the advancement of nursing’s future.\"

Erica Rossitto, MBA/HCM, BSN, RN, NEA-BC

Senior Vice President and Chief Nurse Executive

HCA Healthcare

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.