Telephone Triage RN: Expert Patient Advocate

Atrium Health; Hickory (NC); On-site; USD 65,000 - 90,000; Full time

Job summary

Atrium Health is seeking a Registered Nurse with acute care experience to support Telephone Triage processes. The role emphasizes clinical judgment, patient education, and coordination of care using telecommunication tools.

BSN is preferred, licensure in the relevant state, and ACLS/PALS may be required in some areas. The position focuses on safe, patient-centered care and collaboration with care teams.

Qualifications

• Ability to assess nursing needs of acute and chronically ill patients via technology methods.
• Ability to seek out resources independently and work collaboratively.
• Ability to establish and maintain effective working relationships.
• Ability to communicate clearly with patients, families, visitors, healthcare team, physicians, administrators, leadership and others.

Responsibilities

• Provides patient/family centered care, acting as partner and adviser assists and supports patients and families to manage optimally their health care, respecting their culture and values, individual needs, health goals and treatment preferences.
• Applies critical reasoning and astute clinical judgment in order to expedite appropriate care and treatment, especially given that the patient may present with complex problems or potentially life threatening conditions that the nurse will assess through use of telecommunication technologies i.e. telephone, fax, email, internet, or patient portal technology.
• Ensures proper scheduling and follow up on test results for providers. Uses active listening skills, approved protocols, and evidence based practice in explaining test results and medications to patients.
• Applies the provisions of the American Nurses Association Code of Ethics for Nurses to professional obligations and for the patients entrusted to their care.
• Participates in own professional development by maintaining required competencies, identifying learning needs and seeking appropriate assistance or educational offerings.

Skills

Nursing assessment

Patient education

Communication skills

Critical thinking

Team collaboration

Tech literacy

Education

RN license NC

BSN preferred

Tools

EHR systems

Job description

Atrium Health is seeking a Registered Nurse with acute care experience to support Telephone Triage processes. The role emphasizes clinical judgment, patient education, and coordination of care using telecommunication tools.

BSN is preferred, licensure in the relevant state, and ACLS/PALS may be required in some areas. The position focuses on safe, patient-centered care and collaboration with care teams.