Pediatric Tele-Triage RN: Expert Nurse Guidance

Advocate Health; Kernersville (NC); Vor Ort; USD 70.000 - 95.000; Vollzeit

Zusammenfassung

Advocate Health in North Carolina seeks a registered nurse to provide patient/family centered care using telephone, email, and patient portal technology. You will assess needs, explain test results, and coordinate care to expedite appropriate treatment.

The role requires an RN license, BCLS certification, and acute care experience; BSN is preferred. The position emphasizes ethics, lifelong learning, and collaboration.

Qualifikationen

• Graduation from an accredited School of Nursing with two years of acute care experience.
• BSN preferred.
• Prefer acute care experience within the last 10 years.
• Previous experience in Telephone Triage and with Health Insurance and Managed Care concepts preferred.

Aufgaben

• Provides patient/family centered care, acting as partner and adviser assists and supports patients and families to manage optimally their health care, respecting their culture and values, individual needs, health goals and treatment preferences.
• Applies critical reasoning and astute clinical judgment in order to expedite appropriate care and treatment, especially given that the patient may present with complex problems or potentially life threatening conditions that the nurse will assess through use of telecommunication technologies i.e. telephone, fax, email, internet, or patient portal technology.
• Ensures proper scheduling and follow up on test results for providers. Uses active listening skills, approved protocols, and evidence based practice in explaining test results and medications to patients.
• Applies the provisions of the American Nurses Association Code of Ethics for Nurses to professional obligations and for the patients entrusted to their care.
• Participates in own professional development by maintaining required competencies, identifying learning needs and seeking appropriate assistance or educational offerings. Demonstrates the ability to function in a professional setting through active participation in a professional practice model. Includes participating in shared governance, adherence to standards of care, participation in peer review and professional development promoting leadership and clinical excellence, effective team skills, autonomous practice and acknowledgment of accountability for actions and critical thinking. Pursues lifelong learning that updates and expands clinical, organizational, professional roles and responsibilities.
• Focuses on patient safety and the quality of nursing care by applying appropriate nursing interventions, such as identifying and clarifying patient needs, conducting health education, promoting patient advocacy, coordinating nursing and other health services, assisting the patient to navigate the health care system, and evaluating patient outcomes.
• Maintains knowledge of care teams for coordination of patient care, self-management, population management and communication skill.
• Adapts personal communication style to meet the needs of the patient in diverse personal, professional, cultural, and socio-economic backgrounds.
• Demonstrates exceptional assessment, critical thinking, and customer service skills.
• Performs other related duties incidental to the work described herein.

Kenntnisse

Assess nursing needs

Collaborative approach

Effective communication

Computer literacy

Documentation skills

Ausbildung

RN license

BSN preferred

BCLS certification

Tools

Telephone triage systems

Jobbeschreibung

Advocate Health in North Carolina seeks a registered nurse to provide patient/family centered care using telephone, email, and patient portal technology. You will assess needs, explain test results, and coordinate care to expedite appropriate treatment.

The role requires an RN license, BCLS certification, and acute care experience; BSN is preferred. The position emphasizes ethics, lifelong learning, and collaboration.