Telephone Triage Nurse

CURIS; United States; Remote; USD 48,000 - 58,000; Full time

Job summary

CURIS Connect seeks a Remote Telephone Triage Nurse to deliver high-quality, compliant clinical care by phone. You will assess symptoms, review lab results, and guide patients with evidence-based recommendations while coordinating with a multidisciplinary team.

Minimum 2 years nursing experience and an active RN license (MN or WY) are required. The shift runs 2:30pm–11:00pm EST, with a preference for candidates in PST/MST/CST time zones and proficiency with EHR/telehealth tools.

Qualifications

• Active, unrestricted RN license in MN or WY.
• Minimum 2 years clinical nursing experience in primary, urgent care, or ER settings.
• Experience with telephone triage or telehealth preferred.
• Strong assessment, critical thinking, and communication skills.
• Proficient with EHR and digital health tools.

Responsibilities

• Assess and triage patients via phone using protocols and decision-support tools.
• Educate and empower patients with evidence-based information and care steps.
• Process medication refills when appropriate in coordination with providers.
• Review lab results and provide clear guidance and follow-up instructions.
• Document interactions accurately in the EHR and ensure HIPAA compliance.
• Collaborate with the care team to ensure continuity and patient satisfaction.
• Identify urgency and escalate when immediate attention is required.

Skills

RN license (MN or WY)

2+ years nursing

Telephone triage

Telehealth

EHR proficiency

Education

Registered Nurse (RN)

Tools

EHR systems

Telehealth platforms

Job description

Join the future of healthcare with CURIS Connect, where compassion meets innovation. As a Telephone Triage Nurse, you’ll play a vital role in delivering high-quality remote clinical care that makes a real difference in patients’ lives. You’ll be the reassuring voice on the other end of the line—assessing patient needs, refilling medications when appropriate, reviewing lab results, and providing clear, evidence-based guidance to help patients take the next best step in their care.

This role combines the art of nursing with the power of technology, giving you the opportunity to make a meaningful impact from anywhere—while collaborating with an incredible team of healthcare professionals dedicated to accessible, patient-centered care.

Pay Rate

$35-$42hr

Hours

2:30pm-11:00pm EST

MN or WY license.

Primary Responsibilities

• Assess and Triage: Conduct comprehensive assessments of patients’ symptoms and concerns via phone using standardized protocols and clinical decision-support tools.
• Educate and Empower: Provide patients with evidence-based information, guidance, and emotional support to help them understand their conditions and next steps.
• Medication Management: Process medication refill requests when clinically appropriate, ensuring safe, accurate, and timely coordination with providers and pharmacies.
• Lab Result Review: Discuss lab results with patients, providing clear education, care recommendations, and follow-up instructions per provider direction.
• Collaborative Care: Work closely with providers and interdisciplinary team members to ensure continuity, coordination, and patient satisfaction.
• Emergency Judgment: Determine urgency of care and elevate appropriately when emergency or immediate attention is required.
• Documentation: Accurately document all patient interactions within the organization’s EHR in compliance with legal, regulatory, and organizational standards.
• Confidentiality: Uphold strict HIPAA compliance and maintain patient privacy at all times.
• Follow-Up and Outcomes: Conduct follow-up calls as needed to ensure resolution of patient concerns and reinforce care plans.
• Professional Growth: Stay up-to-date on best practices, participate in ongoing training, and contribute to a supportive, innovative clinical culture.

Skills / Qualifications

• Active, unrestricted Registered Nurse (RN) license — MN or WY license
• Minimum 2 years of clinical nursing experience (primary care, urgent care, or ER preferred).
• Previous experience in telephone triage or telehealth strongly preferred.
• Excellent clinical assessment, critical thinking, and communication skills.
• Comfort with electronic health records (EHR) and digital health tools.
• Ability to work independently while thriving in a collaborative, fast-paced virtual environment.
• Located in PST, MST, or CST time zones preferred