Switchboard Operator Days- F/S/Sun

Tennova---Turkey-Creek-Medical-Center-1; Knoxville (TN); On-site; USD 19,000 - 28,000; Part time

Job summary

Tennova Turkey Creek Medical Center is seeking a Part-time Switchboard Operator to manage calls and paging for weekends. The role requires courteous handling of inquiries and accurate routing to departments and staff.

Responsibilities include handling emergency communications, maintaining call records, and providing information to patients and external customers in a professional manner. Weekend coverage is required Friday through Sunday.

Qualifications

• 0-2 years of experience in customer service, call center, or healthcare setting preferred
• 1-2 years of switchboard experience preferred
• Proficient with telecommunications equipment and multitasking in a fast-paced environment

Responsibilities

• Answers all incoming calls promptly and routes to appropriate department or person
• Carries out paging procedures for employees, providers, and rapid response teams
• Provides accurate information to patients, staff, providers, and external customers
• Transfers calls to proper extensions to ensure seamless communication
• Coordinates emergency codes and disaster notifications to on-call staff
• Screens and verifies demographic information and maintains accurate records of pages and calls

Skills

Switchboard ops

Verbal communication

Customer service

Emergency comms

Education

High school diploma

Tools

Switchboard equipment

Job description

Job Summary

The Switchboard Operator is responsible for managing incoming and outgoing calls, providing routine information, and dispatching calls to the appropriate departments, personnel, or providers in a professional and courteous manner. This role also handles paging requests, assists with emergency communications, and ensures accurate and timely information delivery to patients, staff, providers, and external customers.

This is a part-time position for extra coverage required on weekends (Friday, Saturday, and Sunday).

Essential Functions

• Answers all incoming calls promptly, greeting callers professionally and courteously, and routes them to the appropriate department or individual based on evaluation of the caller's needs.


• Carries out paging procedures for employees, providers, rapid response teams, and other essential personnel, including during emergency or disaster situations.


• Acts as an information hub by providing accurate assistance to patients, employees, and external customers.


• Transfers calls accurately to the proper extension, ensuring seamless communication for customers and staff.


• Coordinates communication for emergency codes and disasters, ensuring timely notifications to on-call and rapid response staff as needed.


• Screens and verifies demographic information, corrects errors as needed, and organizes paperwork accurately, including inpatient documentation for the Business Office.


• Provides instructions to patients for accessing external operators for long-distance calls and assists with any other general inquiries.


• Maintains detailed records of all pages, notifications, and calls as required by facility protocols.


• Performs other duties as assigned.


• Maintains regular and reliable attendance.


• Complies with all policies and standards.

Qualifications

• 0-2 years of experience in customer service, call center, or healthcare setting required


• 1-2 years of switchboard experience preferred

Knowledge, Skills and Abilities

• Proficient in operating switchboard or telecommunications equipment.


• Excellent verbal communication and customer service skills.


• Ability to manage high call volumes in a calm and professional manner.


• Strong organizational skills with attention to detail.


• Capable of handling emergency communication processes effectively.


• Knowledge of hospital policies, codes, and procedures is a plus.