Telecommunications Representative

Thompson Health; Town of Canandaigua (NY); Hybrid; USD 26,000 - 30,000; Full time

Job summary

Thompson Health in New York is seeking a full-time evening switchboard operator to manage the telephone control board, paging system, and on-call staff during and after hours.

The schedule is Thursday through Monday, 3pm-11pm, including weekends and holidays. This role requires coordination of telecom systems and maintaining confidentiality within Thompson Health System.

Qualifications

• Previous operator/switchboard and customer service experience.
• Basic computer skills and knowledge of MS Office products.

Responsibilities

• Operate telephone control board and paging system, dispatching calls and paging staff during and after regular business hours.
• Coordinate operation of telecom systems within Thompson Health System, including telephone, voice mail, pager, cell phones, and public address paging.
• Demonstrate knowledge of switchboard, voicemail, paging, and cell phone/Nextel phone procedures.
• Maintain confidentiality of sensitive information including patients and staff.

Skills

Communication skills

Customer service

Teamwork

Multitasking

Education

High School diploma or equivalent

Tools

MS Office

Telephone/ telecom systems

Job description

Schedule: Full-time evening position including weekends and holidays. Schedule is Thursday through Monday 3pm-11pm

What will you do?

• Operating telephone control board and paging system, dispatching incoming calls, and paging internal/external and on-call clinical staff during and after regular business hours.
• Coordinates the operation of various telecommunication systems within Thompson Health System, including telephone, voice mail, pager, cell phone/Nextel phones, and public address paging system.
• Possesses an in-depth knowledge of the operations and procedures related to the health system switchboard, voice mail, paging, and cell phone/Nextel phone systems.
• Ability to function calmly under stressful situations related to calling a Code on the public address system.
• Ability to be flexible in decision-making and prioritizing assignments.
• Ability to work independently and within a group.
• Actively guards the confidentiality of sensitive info, including but not limited to patients, associates, and the health system.

Requirements

• Previous operator/switchboard and customer service experience
• Basic computer skills and knowledge of MS products.

Pay Range: $18.55 - $22.00

Starting Pay: Based on experience

Thompson Health is an EOE encouraging individuals with disabilities, and veterans to apply.

Qualifications

Education

Preferred

High School or better.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.