Telephone Operator-Receptionist

McLaren Health Care; Flint (MI); On-site; USD 42,981,120 - 51,577,344; Full time

Job summary

McLaren Health Care in Flint, MI seeks a Telephone Operator Receptionist to manage the hospital switchboard, handle incoming/outgoing calls, and interface with departments, physicians, nursing units, patients and visitors. This role also involves operating public address and overhead paging systems and assisting at the information desk.

Ideal candidates will have a high school diploma, familiarity with telephone equipment, and ability to communicate clearly under stress while maintaining

Qualifications

• High school diploma or equivalent required.
• Experience operating related telephone equipment.
• 3 months experience using Windows-based programs.
• Ability to enunciate clearly and communicate under stress while remaining courteous.

Skills

Effective communication

Confidentiality

Stress management

Telephone etiquette

Education

High School Diploma or equivalent

Tools

Telephone equipment operation

Windows-based software

Job description

Job Title: Telephone Operator Receptionist

Department: Communications

Shift: Variable

Daily Work Times: Variable

Scheduled Biweekly Hours: 0

Position Summary

Responsible for operating the main hospital switchboard equipment; handling incoming and outgoing calls; interfacing with all hospital departments, physicians, nursing units, patients, and others; operating the public address and overhead paging systems, using the computer terminal; receiving the public at the information desk.

Required

• High School Diploma or equivalent
• Ability to operate related telephone equipment
• 3 months experience utilizing Windows based functionality and programs
• Ability to enunciate and communicate effectively in a courteous, controlled, and tactful manner under various levels of stress.
• Ability to maintain confidentiality

Equal Opportunity Employer of Minorities/Females/Disabled/Veterans

We are committed to encouraging and sustaining a work environment free of unlawful harassment, discrimination, and/or retaliation. We are an affirmative action/equal opportunity employer committed to providing employment opportunity without regard to an individual’s race, color, age, religion, sex/pregnancy (including pregnancy/childbirth or pregnancy/childbirth-related conditions), sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other status prohibited by applicable laws. We also make good faith efforts to recruit, hire, and promote qualified women, minorities, individuals with disabilities, and veterans.