Telephone Operator (Full-Time)

UPMC; Washington (Washington County); On-site; USD 32,000 - 42,000; Full time

Job summary

UPMC is seeking a Telephone Operator to serve as the first point of contact, delivering compassionate care and critical support in a fast-paced hospital environment.

You will handle multiple lines, provide on-call physician information, and coordinate paging and call transfers while maintaining professional communication and patient-focused service.

Responsibilities

• Train and mentor new telephone operators as needed.
• Perform system data entry tasks upon request to support operational needs.
• Manage calls for multiple answering service clients, following customized protocols for each.
• Respond promptly to emergency codes or STAT page requests with accuracy and urgency.
• Initiate voice paging communications when required by hospital staff or procedures.
• Provide accurate on-call physician information to authorized individuals.
• Use standardized, required phrasing consistently when answering and handling calls.
• Offer dialing assistance and instructions to patients upon request.
• Handle multiple incoming lines simultaneously while maintaining excellent customer service.
• Assess caller needs and efficiently transfer calls or provide requested information, including updates on active pages.

Job description

Purpose:

Join our hospital team as a Telephone Operator, where your voice will be the first point of contact in delivering compassionate care and critical support. In this fast-paced role, you'll play a vital part in connecting patients, families, and medical staff with efficiency, empathy, and professionalism-making a meaningful difference every day.

Responsibilities:

• Train and mentor new telephone operators as needed.
• Perform system data entry tasks upon request to support operational needs.
• Manage calls for multiple answering service clients, following customized protocols for each.
• Respond promptly to emergency codes or STAT page requests with accuracy and urgency.
• Initiate voice paging communications when required by hospital staff or procedures.
• Provide accurate on-call physician information to authorized individuals.
• Use standardized, required phrasing consistently when answering and handling calls.
• Offer dialing assistance and instructions to patients upon request.
• Handle multiple incoming lines simultaneously while maintaining excellent customer service.
• Assess caller needs and efficiently transfer calls or provide requested information, including updates on active pages

Shifts: This position with work Sunday-Saturday with rotating days and shifts. May need to work occasional holidays. Position is subject to different shifts/days based on hospital needs.