Telephone Operator - Per Diem

NYU Langone Hospitals; Village of Patchogue (NY); On-site; USD 10,000 - 60,000; Part time

Job summary

NYU Langone Hospital—Suffolk seeks a Telephone Operator - Per Diem to manage communication effectively in a dynamic hospital environment. Responsibilities include handling calls, maintaining logs, and promoting a positive experience for patients and staff. Ideal candidates will possess a high school diploma and excellent communication skills, ensuring compliance with best practices in customer service.

Qualifications

• Ability to read and write, follow instructions.
• Ability to concentrate and pay close attention.
• Professional interpersonal skills.

Responsibilities

• Answer and process incoming/outgoing calls.
• Transfers calls to the correct person/department.
• Utilizes computer console for coordination.

Skills

Effective communication skills

Professional telephone etiquette

Attention to detail

Education

High school diploma or equivalency

Job description

NYU Langone Hospital—Suffolk is a 306-bed medical center, providing care to residents of eastern Long Island. The hospital facility is home to theKnapp Cardiac Care Center—an advanced heart disease diagnostic and treatment facility—as well as a modern ambulatory surgical pavilion with specialized services including women's imaging, a sleep laboratory, and bariatric surgery. Our Provisional Level 2 Trauma Center delivers comprehensive and specialized care for patients with traumatic injuries. The Stroke Center at NYU Langone Hospital—Suffolk is designated by the New York State Department of Health as a Primary Stroke Center, with expert neurologists available to provide treatment 24 hours a day, 7 days a week. Additionally, NYU Langone Hospital—Suffolk has multiple outpatient sites, including an outpatient wound care center, a hemodialysis center, and various primary care and specialty offices.

For more information, go to NYU Langone Hospital—Suffolk, and interact with us on LinkedIn, Glassdoor, Indeed, Facebook, Twitter, YouTube and Instagram.

Position Summary:
We have an exciting opportunity to join our team as a Telephone Operator - Per Diem - Tele Communications - Per Diem - Variable Hours & Shifts.

In this role, the successful candidate With some supervision, this position is responsible for processing incoming and outgoing calls as they are received. Operates telephones, public address and paging systems, and maintains records and daily logbooks.

Job Responsibilities:

• Answer and process incoming/outgoing calls as they are received.
• Transfers call to the correct person / department.
• Provides approved Medical Center patient information.
• Complies with Medical Center policies when paging overhead.
• Places calls for in-house and long-range pagers.
• Notify Medical Center departmental on-call staff as requested.
• Ensures that Administrative/Department Head staff is notified immediately.
• Activates the Medical Center’s Emergency Notification System.
• Maintains operators’ computer console
• Utilizes department’s on-call schedules using computer console.
• Maintain physicians’ house status.
• Participates in all departmental staff meetings.
• Makes recommendations regarding departmental policies and procedures.
• Assists with orientation and training of new hires.
• Encourages teamwork and a collaborative work environment.
• Communicates with staff at the change of each shift.
• Assists callers professionally, utilizing effective volume, tone, inflection and voice etiquette.
• Maintains a positive attitude towards callers, the Medical Center and all staff members.
• Conveys ideas and information clearly and correctly.
• Maintains good working relationships with all staff members.
• Responds to changes in the workplace and is able to adjust work habits accordingly.
• Demonstrates Medical Center’s Core Values at all times.

Minimum Qualifications:
To qualify you must have a High school diploma or equivalency
Ability to read and write, understand and follow written and verbal instructions
Effective communication skills ability to transmit information orally in the form of simple sentences
Professional telephone etiquette, pleasing tone, volume, inflection
Professional interpersonal skills
Ability to concentrate and pay close attention to detail for up to 80% of work time when answering, transferring and relaying calls and delivering messages

NYU Langone Hospital—Suffolk provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.

NYU Langone Hospital—Suffolk is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online.

View NYU Langone Hospital—Suffolk's Equal Employment Opportunity (EEO) policy, Know Your Rights: Workplace discrimination is illegal.

NYU Langone Hospital-Suffolk provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $21.83 - $21.83 Hourly. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

View the Pay Transparency Notice for further details.