Telephone Operator PD

Mount Sinai Medical Center; Miami Beach (FL); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Life insurance

Long-term disability coverage

Healthcare spending accounts

Paid time off

Pet Insurance

Employee assistance program

Wellness program

On-site housing for select positions

Job summary

Mount Sinai Medical Center in Miami Beach, FL seeks a Telecommunications Associate to support the hospital’s 24/7 operations. You will answer calls, relay messages, and assist staff and patients with information while maintaining professionalism and confidentiality.

The role emphasizes urgency in emergencies, adherence to procedures, and collaboration with IT Service Desk for issues. HS diploma required; contact center experience preferred; strong communication skills essential.

Qualifications

• Excellent communication skills.
• Experience in a contact center or office environment preferred.
• HS diploma or GED required.

Responsibilities

• Answers all incoming calls, including paging and switchboard, in a timely manner.
• Follows customer service standards for phone communications as set by department management.
• Requests assistance from Supervisor/Team Lead when encountering challenging calls.
• Answers the Switchboard promptly and avoids queue delays.
• Assists callers with information as needed.
• Refer callers to IT Service Desk for pager, phone, and computer issues.
• Pages personnel per approved on-call schedule.
• Interprets hospital codes and notifies appropriate staff.

Skills

Excellent communication skills

Education

HS diploma/GED or equivalent experience

Job description

As Mount Sinai grows, so does our legacy in high-quality health care.

Since 1949, Mount Sinai Medical Center has remained committed to providing access to its diverse community. In delivering an unmatched level of clinical expertise, our medical center is committed to recruiting and training top healthcare workers from across the country. We offer the latest in advanced medicine, technology, and comfort in 12 facilities across Miami-Dade (including our 674-bed main campus facility) and Monroe Counties, with 38 medical services, including cancer care, 24/7 emergency care, orthopedics, cardiovascular care, and more. Mount Sinai takes pride in being South Florida's largest private independent not-for-profit hospital, dedicated to continuing the training of the next generation of medical pioneers.

Culture of Caring: The Sinai Way

Our hardworking, tight-knit community of more than 4,000 dedicated employees fosters an environment of care and compassion. Each member plays a vital role in our collective mission to deliver excellent healthcare through innovation, education, and research. At Mount Sinai, we take pride in our achievements, aiming to be a beacon of quality healthcare in South Florida. We welcome all healthcare professionals to join our thriving community and contribute to our pursuit for clinical excellence.

Department:

CC019370 Telecommunications

Job Description Summary:

see JD

Position Responsibilities

• Answers all incoming calls, inlcuding page phone and switchboard in a timely manner placing them on hold as necessary.
• Follows customer service standards for phone communications as set by department management, based on Customer Service training session and materials.
• Requests assistance from Supervisor and/or Team Lead when encountering challenging calls or the need for clarification.
• Answers the Switchboard in a timely manner and doesn’t let calls wait in queue.
• Assists callers with information as needed.
• Requests the assistance of other departments with a call rather than blind transferring calls to unaware recipients.
• Utilizes reference material when needed.
• Pages all personnel based upon approved schedule as needed.
• Understands and interprets all hospital codes and identifies communication action for each code.
• Responds to hospital codes and notifies all pertinent hospital personnel as required by department procedures.
• Records all responses to hospital codes.
• Records all pages sent to on-call personnel.
• Notify Supervisor of any changes to the on-call schedule upon notification of a change.
• Refers callers the IT Service Desk to report all pager, telephone and computer repair issues.
• Monitors alarm indicators and enunciators for hospital locations and notifies appropriate personnel.
• Immediately answers Emergency / 123 lines and responds immediately by notifying the appropriate staff.
• Demonstrates a strong sense of urgency to all emergency calls.
• Says his / her name upon answering each incoming call.
• Reads and follows department memo’s and communications, as required
• Assists staff and patients with long distance calls as authorized in established department procedures. Records the required information on the long distance log sheet.
• Implements AOC’s (Administrator On Call) instructions to send out/activate the Disaster/Management notification.
• Updated the department “white/information board” as needed.
• Follows medical center's policy regarding releasing any patient information.
• Reports to assigned work area on time and adheres to designated schedule.
• : Handles each call in a professional manner and treats callers with respect and courtesy.

Qualifications

License/Registration/Certification

• Not applicable

Education

• HS diploma/GED or equivalent experience

Experience

• Contact Center or office experience preferred. Excellent communication skills.

We believe in the physical and mental well-being of our employees and are committed to offering comprehensive benefits that fit their personal needs:

• Life insurance
• Long-term disability coverage
• Healthcare spending accounts
• Paid time off
• Pet Insurance
• Employee assistance program
• Wellness program
• On-site housing for select positions and more!

Mount Sinai Medical Center of Florida is a leading independent, not-for-profit teaching hospital renowned for its exceptional healthcare services, partnerships, and commitment to community well-being since 1949.

4300 Alton Road, Miami Beach, 33140, US 200 Crandon Boulevard, Suite 300, Key Biscayne, FL 33149, US 2845 Aventura Boulevard, Aventura, FL 33180, US 836 Ponce de Leon Boulevard, Suite 200, Coral Gables, FL 33134, US 6050 W 20th Ave, Hialeah, FL 33016, US 10990 Biscayne Boulevard, Miami, FL 33161, US 2504 Biscayne Blvd, Miami, FL 33137, US 684 NE Miami Gardens Dr, North Miami Beach, FL 33179, US 323 Sunny Isles Blvd, Sunny Isles Beach, FL 33160, US 3401 Northside Drive, Key West, FL 33040, US 2505 Flagler Ave, Key Wesy, FL 33040, US 3720 S Roosevelt Blvd, Key West, Florida 33040, US 5701 Overseas Hwy, Marathon, Florida 33050, US