Scheduling Coordinator

Mount Sinai Medical Center of Florida, Inc.; Miami Beach, Northern (FL, KY); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health benefits

Life insurance

Long-term disability coverage

Healthcare spending accounts

Retirement plan

Paid time off

Tuition reimbursement

Employee assistance program

Wellness program

On-site housing for select positions

Job summary

Mount Sinai Medical Center of Florida, Inc. in Miami Beach, FL is seeking a patient-facing receptionist to support the Gastroenterology department. The role requires prompt telephone handling, accurate data entry for patient demographics and insurance, and timely appointment scheduling in a busy clinical setting.

Candidates should have a High School diploma and 3–5 years of related experience. The position offers health benefits, life insurance, and other employee programs as part of a

Qualifications

• High School education required
• 3–5 years experience preferred in a similar role
• Proficient in telephone etiquette and scheduling tasks
• Ability to accurately enter patient demographics and insurance data in computer systems
• Experience verifying insurance information and obtaining referrals and authorizations

Responsibilities

• Answers telephone promptly, ideally by the third ring
• Categorizes calls and routes to the appropriate area
• Demonstrates proper telephone etiquette when transferring or placing calls on hold
• Keeps hold times to a minimum
• Notes key information accurately when recording messages
• Enters patient demographics and insurance data into the computer
• Verifies insurance information and obtains referrals/authorizations
• Schedules appointments and records them per practice policy
• Ensures authorizations are obtained before scheduling procedures/tests
• Communicates department needs clearly to supervisor and teammates

Skills

Telephone etiquette

Customer service

Appointment scheduling

Multitasking

Data entry

Education

High School diploma

Tools

Computer data entry

Job description

As Mount Sinai grows, so does our legacy in high-quality health care. Since 1949, Mount Sinai Medical Center has remained committed to providing access to its diverse community. In delivering an unmatched level of clinical expertise, our medical center is committed to recruiting and training top healthcare workers from across the country. We offer the latest in advanced medicine, technology, and comfort in 12 facilities across Miami-Dade (including our 674-bed main campus facility) and Monroe Counties, with 38 medical services, including cancer care, 24/7 emergency care, orthopedics, cardiovascular care, and more. Mount Sinai takes pride in being South Florida's largest private independent not-for-profit hospital, dedicated to continuing the training of the next generation of medical pioneers.

Culture of Caring: The Sinai Way

Our hardworking, tight-knit community of more than 4,000 dedicated employees fosters an environment of care and compassion. Each member plays a vital role in our collective mission to deliver excellent healthcare through innovation, education, and research. At Mount Sinai, we take pride in our achievements, aiming to be a beacon of quality healthcare in South Florida. We welcome all healthcare professionals to join our thriving community and contribute to our pursuit for clinical excellence.

Department

CC207840 Gastroenterology

Job Description Summary

Position Responsibilities

• Answers telephone promptly; preferably by the third ring.
• Ensure calls are identified and properly categorized in order to forward to appropriate area within office timely and efficiently.
• Demonstrates proper telephone etiquette when receiving, transferring, and placing calls on hold.
• Hold times are to be kept to a minimum.
• Repeats key information when writing down messages to ensure accuracy.
• Accurately enters patient demographics information and insurance data in the computer as documented.
• Verifies insurance information, collect referrals and authorizations, and/or other forms as documented.
• Efficiently schedules appointments, recording them as documented and following practice policy.
• Ensures that authorizations are obtained prior to scheduling procedures/testing.
• Consistently demonstrates a clear understanding of departmental needs and job functions as assigned by department Manager and/or immediate supervisor.
• Demonstrates flexibility as well as ability to perform multiple functions within the practice to increase departmental efficiency.
• Notify supervisor of any problems pertaining to processing the patients for upcoming testing/procedures.
• Demonstrates the knowledge necessary to communicate with other offices in an effort to accurately and efficiently schedule testing/procedures.

Qualifications

License/Registration/Certification Not applicable

Education High School

Experience 3-5 years experience preferred

Benefits

• Health benefits
• Life insurance
• Long-term disability coverage
• Healthcare spending accounts
• Retirement plan
• Paid time off
• Pet Insurance
• Tuition reimbursement
• Employee assistance program
• Wellness program
• On-site housing for select positions

and more!

Degree Requirements

Certification: More than 4,000 people work at Mount Sinai Medical Center at more than a dozen locations throughout sunny South Florida, including our flagship, 672-bed hospital on Biscayne Bay at the gateway to Miami Beach. We’re the largest, independent, not-for-profit hospital in South Florida, and we’re the only hospital Healthgrades recognized for four years running as one of the top 5% in the nation. Clearly, clinical excellence is at our core.