Patient Representative I

Mount Sinai Medical Center of Florida, Inc.; Miami Shores (FL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health benefits

Life insurance

Long-term disability coverage

Healthcare spending accounts

Retirement plan

Paid time off

Pet Insurance

Tuition reimbursement

Employee assistance program

Wellness program

On-site housing for select positions

Job summary

Mount Sinai Medical Center in Miami Shores is seeking an Office Coordinator/Administrative Support role to handle telecommunication, patient data entry, insurance verification, and appointment scheduling. You will manage daily receipts and deposits, maintain supplies, and ensure timely mail handling in a busy healthcare environment.

The position emphasizes accurate record keeping, patient service, and collaboration with the office team to deliver high-quality care in South Florida.

Qualifications

• High school diploma or equivalent.
• Experience in a healthcare setting preferred but not required.

Responsibilities

• Answer telephone promptly and categorize calls to forward to the appropriate area.
• Enter patient demographics and insurance data into the computer.
• Verify insurance information and collect referrals and authorizations.
• Schedule appointments and record daily receipts and deposits.
• Maintain supply levels and distribute mail accurately and on time.

Skills

Telephone etiquette

Data entry

Scheduling appointments

Cash handling

Customer service

Education

High school diploma or equivalent

Job description

As Mount Sinai grows, so does our legacy in high-quality health care. Since 1949, Mount Sinai Medical Center has remained committed to providing access to its diverse community. In delivering an unmatched level of clinical expertise, our medical center is committed to recruiting and training top healthcare workers from across the country. We offer the latest in advanced medicine, technology, and comfort in 12 facilities across Miami-Dade (including our 674-bed main campus facility) and Monroe Counties, with 38 medical services, including cancer care, 24/7 emergency care, orthopedics, cardiovascular care, and more. Mount Sinai takes pride in being South Florida's largest private independent not-for-profit hospital, dedicated to continuing the training of the next generation of medical pioneers.

Cultural of Caring: The Sinai Way Our hardworking, tight-knit community of more than 4,000 dedicated employees fosters an environment of care and compassion. Each member plays a vital role in our collective mission to deliver excellent healthcare through innovation, education, and research. At Mount Sinai, we take pride in our achievements, aiming to be a beacon of quality healthcare in South Florida. We welcome all healthcare professionals to join our thriving community and contribute to our pursuit for clinical excellence.

Department: CC207726 Miami Shores

Job Description Summary:

Position Responsibilities Answers telephone promptly; preferably by the third ring. Ensure calls are identified and properly categorized in order to forward to appropriate area within office timely and efficiently. Demonstrates proper telephone etiquette when receiving, transferring, and placing calls on hold. Hold times are to be kept to a minimum. Repeats key information when writing down messages to ensure accuracy. Accurately enters patient demographics information and insurance data in the computer as documented. Verifies insurance information, collect referrals and authorizations, and/or other forms as documented. Checks to ensure that patients fill out applicable forms completely and correctly. Informs secretary or Office Coordinator when supply level is approaching reorder point. Copies patient records if requested by insurance company or other physician's office. Distributes mail accurately and on a timely basis. Efficiently schedules appointments, recording them as documented and following practice policy. Responsible for completing daily receipts and journals and deposits to cashiers. .Responsible for petty cash.

Qualifications

License/Registration/Certification Not applicable Education High School Experience Experience in a Healthcare setting preferred but not required

Benefits:

• Health benefits
• Life insurance
• Long-term disability coverage
• Healthcare spending accounts
• Retirement plan
• Paid time off
• Pet Insurance
• Tuition reimbursement
• Employee assistance program
• Wellness program
• On-site housing for select positions and more!

Degree Requirements:

Certification: More than 4,000 people work at Mount Sinai Medical Center at more than a dozen locations throughout sunny South Florida, including our flagship, 672-bed hospital on Biscayne Bay at the gateway to Miami Beach. We’re the largest, independent, not-for-profit hospital in South Florida, and we’re the only hospital Healthgrades recognized for four years running as one of the top 5% in the nation. Clearly, clinical excellence is at our core.