Front Desk Staff

CMP01 Mount Sinai Medical Center of Florida, Inc.; Key West (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health benefits

Life insurance

Long-term disability coverage

Healthcare spending accounts

Retirement plan

Paid time off

Pet Insurance

Tuition reimbursement

Employee assistance program

Wellness program

On-site housing for select positions

Job summary

Mount Sinai Medical Center in Key West seeks a dedicated administrative professional to support front-desk operations. You will answer calls promptly, verify patient information and insurance, schedule appointments, and manage daily cash handling in a fast-paced healthcare setting.

Responsibilities include accurate data entry, maintaining records, processing mail, and assisting with supply management. This full-time role offers comprehensive benefits and on-site housing for select positions.

Qualifications

• High School diploma or equivalent.
• Experience in a healthcare setting preferred but not required.

Responsibilities

• Answers telephone promptly; preferably by the third ring and forwards calls to the appropriate area.
• Demonstrates proper telephone etiquette when receiving, transferring, and placing calls on hold.
• Hold times are kept to a minimum.
• Accurately enters patient demographics and insurance data in the computer as documented.
• Verifies insurance information and collects referrals and authorizations.
• Checks that patients fill out applicable forms completely and correctly.
• Notifies the Office Coordinator when supply levels approach reorder points.
• Copies patient records upon request by insurance companies or physicians’ offices.
• Distributes mail timely and accurately.
• Schedules appointments efficiently and documents them per policy.
• Handles daily receipts and journals and makes deposits to cashiers.
• Manages petty cash.

Skills

Telephone etiquette

Data entry

Insurance verification

Appointment scheduling

Cash handling

Education

High School

Job description

As Mount Sinai grows, so does our legacy in high-quality health care. Since 1949, Mount Sinai Medical Center has remained committed to providing access to its diverse community. In delivering an unmatched level of clinical expertise, our medical center is committed to recruiting and training top healthcare workers from across the country. We offer the latest in advanced medicine, technology, and comfort in 12 facilities across Miami-Dade (including our 674-bed main campus facility) and Monroe Counties, with 38 medical services, including cancer care, 24/7 emergency care, orthopedics, cardiovascular care, and more. Mount Sinai takes pride in being South Florida's largest private independent not-for-profit hospital, dedicated to continuing the training of the next generation of medical pioneers. Culture of Caring: The Sinai Way Our hardworking, tight-knit community of more than 4,000 dedicated employees fosters an environment of care and compassion. Each member plays a vital role in our collective mission to deliver excellent healthcare through innovation, education, and research. At Mount Sinai, we take pride in our achievements, aiming to be a beacon of quality healthcare in South Florida. We welcome all healthcare professionals to join our thriving community and contribute to our pursuit for clinical excellence. Department: CC207266 Wagstaff-Key West 1501 Job Description Summary: Position Responsibilities Answers telephone promptly; preferably by the third ring. Ensure calls are identified and properly categorized in order to forward to appropriate area within office timely and efficiently. Demonstrates proper telephone etiquette when receiving, transferring, and placing calls on hold. Hold times are to be kept to a minimum. Repeats key information when writing down messages to ensure accuracy. Accurately enters patient demographics information and insurance data in the computer as documented. Verifies insurance information, collect referrals and authorizations, and/or other forms as documented. Checks to ensure that patients fill out applicable forms completely and correctly. Informs secretary or Office Coordinator when supply level is approaching reorder point. Copies patient records if requested by insurance company or other physician's office. Distributes mail accurately and on a timely basis. Efficiently schedules appointments, recording them as documented and following practice policy. Responsible for completing daily receipts and journals and deposits to cashiers. .Responsible for petty cash. Qualifications License/Registration/Certification Not applicable Education High School Experience Experience in a Healthcare setting preferred but not required Benefits: We believe in the physical and mental well-being of our employees and are committed to offering comprehensive benefits that fit their personal needs: Health benefits Life insurance Long-term disability coverage Healthcare spending accounts Retirement plan Paid time off Pet Insurance Tuition reimbursement Employee assistance program Wellness program On-site housing for select positions and more! Degree Requirements: Certification: More than 4,000 people work at Mount Sinai Medical Center at more than a dozen locations throughout sunny South Florida, including our flagship, 672-bed hospital on Biscayne Bay at the gateway to Miami Beach. We’re the largest, independent, not-for-profit hospital in South Florida, and we’re the only hospital Healthgrades recognized for four years running as one of the top 5% in the nation. Clearly, clinical excellence is at our core.

Job Description Summary

• Answers telephone promptly; preferably by the third ring.
• Ensure calls are identified and properly categorized in order to forward to appropriate area within office timely and efficiently.
• Demonstrates proper telephone etiquette when receiving, transferring, and placing calls on hold.
• Hold times are to be kept to a minimum.
• Repeats key information when writing down messages to ensure accuracy.
• Accurately enters patient demographics information and insurance data in the computer as documented.
• Verifies insurance information, collect referrals and authorizations, and/or other forms as documented.
• Checks to ensure that patients fill out applicable forms completely and correctly.
• Informs secretary or Office Coordinator when supply level is approaching reorder point.
• Copies patient records if requested by insurance company or other physician's office.
• Distributes mail accurately and on a timely basis.
• Efficiently schedules appointments, recording them as documented and following practice policy.
• Responsible for completing daily receipts and journals and deposits to cashiers.
• Responsible for petty cash.

Qualifications

License/Registration/Certification Not applicable Education High School Experience Experience in a Healthcare setting preferred but not required

Benefits

• Health benefits
• Life insurance
• Long-term disability coverage
• Healthcare spending accounts
• Retirement plan
• Paid time off
• Pet Insurance
• Tuition reimbursement
• Employee assistance program
• Wellness program
• On-site housing for select positions and more!

Degree Requirements

Certification: More than 4,000 people work at Mount Sinai Medical Center at more than a dozen locations throughout sunny South Florida, including our flagship, 672-bed hospital on Biscayne Bay at the gateway to Miami Beach. We’re the largest, independent, not-for-profit hospital in South Florida, and we’re the only hospital Healthgrades recognized for four years running as one of the top 5% in the nation. Clearly, clinical excellence is at our core.