Telephone Operator (PBX)

MedStar Health; Philadelphia (Philadelphia County); On-site; USD 30,000 - 45,000; Part time

Job summary

Join an award-winning team as a Telephone Operator (PBX) at Roxborough Memorial Hospital. In this part-time role, you'll be essential in managing communication within the hospital, welcoming guests, and ensuring a smooth operation of the switchboard. We seek candidates with strong communication skills and a customer service background, ready to contribute to our community-focused healthcare environment.

Qualifications

• High School Diploma or Equivalent required.
• Effective communication skills.
• Previous PBX and office experience preferred.

Responsibilities

• Answer switchboard and greet/direct visitors.
• Monitor hospital alarms and be aware of emergency codes.
• Communicate with patients and staff effectively.

Skills

Customer Service

Communication

Analytical Skills

Problem Solving

Education

High School Diploma or Equivalent

Job description

Telephone Operator (PBX)

Facility

Roxborough Memorial Hospital

Location

US-PA-Philadelphia

ID

2025-207548

Category

Admin

Position Type

Part Time < 60

Shift

Variable

Job Type

Non-Exempt

Overview

Join an award-winning team of dedicated professionals committed to our core values of quality, compassion and community! Roxborough Memorial Hospital, a member of Prime Healthcare, offers incredible opportunities to expand your horizons and be part of a community dedicated to making a difference.

Roxborough Memorial Hospital is a 131-bed community hospital. The hospital has been serving the medical and health care needs of the Roxborough, Manayunk, East Falls and northwest section of Philadelphia communities for more than a century, having first opened its doors in 1890. Roxborough Memorial Hospitals School of Nursing has been educating nurses since 1898. The hospital is accredited by the Joint Commission on the Accreditation of Healthcare Organizations, the nation's oldest and largest hospital accreditation agency.

Company is an equal employment opportunity employer. Company prohibits discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (subject to applicable law), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories. Know Your Rights: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf

Responsibilities

The PBX Operator / Receptionist is responsible for answering the switchboard and pages overhead, greets and directs people to the appropriate departments. The PBX operator monitors the Hospital alarms and must be aware of the policy and procedures of all hospital emergency codes. Ability to communicate with population served.

Qualifications

Education and Work Experience

High School Diploma or Equivalent required (effective 4/1/14 for all new hires).

1. Previous PBX experience preferred.
2. Previous experience in office or receptionist
3. Effective written, verbal communication, and interpersonal skills.
4. Ability to multi-task, prioritize needs to meet required timelines.
5. Analytical and problem-solving skills.
6. Customer Services experience preferred.

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