PBX OPERATOR

Covenant Health; Knoxville (TN); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading healthcare provider in Knoxville, TN, is seeking a PBX Operator to handle incoming calls and ensure efficient communication across departments during night shifts. Ideal candidates should possess a high school diploma or GED and a pleasant demeanor for interacting with the public.

Benefits

Robust benefits package with medical insurance.

Tuition reimbursement and student loan repayment assistance.

Certification bonuses and professional development programs.

Employer-matched 401(k).

Generous Combined Time Off (CTO) program.

Qualifications

• Prefer candidates with a high school diploma or GED.
• No specific experience required.

Responsibilities

• Answer incoming calls and route them to other departments.
• Monitor multiple alarm panels and codes.
• Page overhead for employees and place calls for physicians.

Education

High school diploma or GED (preferred)

Job description

Overview

PBX Operator, IT COMM-TEL Services

Full Time, 80 Hours Per Pay Period, Night Shift

Fort Sanders Regional Overview:

Fort Sanders Regional Medical Center is an award-winning, certified, and accredited facility with 541 beds. As a Joint Commission Comprehensive Stroke Center, Fort Sanders offers state-of-the art care that maximizes recovery from stroke. We are also the region’s leader in technology in areas such as bariatric surgery, robotic surgery and minimally invasive spine surgery. Our door-to-balloon times for heart attack patients are below the national average, and our hip fracture center offers advanced diagnosis, surgery and recovery procedures for hip patients.

Fort Sanders Regional Medical Center is a member ofCovenant Health, a locally-owned, non-profit health system based in Knoxville, TN, with a “patient-focused” culture. It has been recognized byForbes Magazine as its 2020 “Best-in-State-Employer”for Tennessee. The CEO of our company, Jim VanderSteeg, attends every new employee orientation and will ask you to sign our pledge of excellence to always put patients first, strive for excellence in everything we do, and make Covenant Health the first and best choice for patients in our region. As you’d expect, we offer our employees arobust benefits package, including: offering unmatched medical insurance, tuition reimbursement; student loan, repayment assistance, certification bonuses; leadership and professional development programs; an employer-matched 401(k); and a generous Combined Time Off (CTO) program.

Position Summary:

The primary purpose of the PBX operator is to efficiently answer and route all incoming call to the switchboard in the shortest time. Must be able to deal with a high volume of calls, talk pleasantly with the public, monitor multiple alarm panels and page overhead.

Recruiter: Jennifer Gordon || [e-mail] || 865-374-8107

Responsibilities

• Answer incoming calls and routes to other departments.
• Monitor multiple alarm panels and code phone
• Place L.D. calls for physicians.
• Page overhead for employees/page codes.
• Follows policies, procedures, and safety standards. Completes required education assignments annually. Works toward achieving goals and objectives, and participates in quality improvement initiatives as requested.
• Perform other duties as assigned or requested

Qualifications

Minimum Education:

None specified; will accept any combination of formal education and/or prior work experience sufficient to demonstrate possession of the knowledge, skill and ability needed to perform the essential tasks of the job, typically such as would be equivalent to a high school diploma or GED. Preference may be given to individuals possessing a HS diploma or GED.

Minimum Experience:

None.

Licensure Requirements:

None.