Telephone Operator (PBX)

Prime Healthcare; Philadelphia (Philadelphia County); On-site; USD 10,000 - 60,000; Part time

Job summary

Roxborough Memorial Hospital, part of Prime Healthcare, is seeking a part-time PBX Operator / Receptionist. The role involves answering the switchboard, directing visitors, and monitoring alarms in a vibrant hospital environment. Ideal candidates will possess strong communication skills and a customer service background.

Qualifications

• Previous PBX experience preferred.
• Previous experience in office or receptionist roles.
• Ability to communicate with population served.

Responsibilities

• Answer the switchboard and direct people to appropriate departments.
• Monitor hospital alarms and be aware of emergency codes.
• Greet visitors and provide assistance as needed.

Skills

Effective written communication

Effective verbal communication

Interpersonal skills

Multi-tasking

Analytical skills

Problem-solving skills

Customer service

Education

High School Diploma or Equivalent

Job description

Overview

Join an award-winning team of dedicated professionals committed to our core values of quality, compassion and community! Roxborough Memorial Hospital, a member of Prime Healthcare, offers incredible opportunities to expand your horizons and be part of a community dedicated to making a difference.

Roxborough Memorial Hospital is a 131-bed community hospital. The hospital has been serving the medical and health care needs of the Roxborough, Manayunk, East Falls and northwest section of Philadelphia communities for more than a century, having first opened its doors in 1890. Roxborough Memorial Hospitals School of Nursing has been educating nurses since 1898. The hospital is accredited by the Joint Commission on the Accreditation of Healthcare Organizations, the nation's oldest and largest hospital accreditation agency.

Responsibilities

The PBX Operator / Receptionist is responsible for answering the switchboard and pages overhead, greets and directs people to the appropriate departments. The PBX operator monitors the Hospital alarms and must be aware of the policy and procedures of all hospital emergency codes. Ability to communicate with population served.

Qualifications

Education and Work Experience

High School Diploma or Equivalent required (effective 4/1/14 for all new hires).

Previous PBX experience preferred.

Previous experience in office or receptionist

Effective written, verbal communication, and interpersonal skills.

Ability to multi-task, prioritize needs to meet required timelines.

Analytical and problem-solving skills.

Customer Services experience preferred.

Employment Status

Part Time < 60

Shift

Variable

Equal Employment Opportunity

Company is an equal employment opportunity employer. Company prohibits discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (subject to applicable law), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories. Know Your Rights:https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf