Telephone Operator (part-time)

Moraine Valley Community College; Palos Hills (IL); On-site; USD 17,908 - 24,796; Part time

Benefits offered by this job

Health benefits

Tuition assistance

SURS retirement plan

Vacation days

Personal days

Sick days

Holidays

Flexible Spending Account

403B options

Tuition waivers

Job summary

Moraine Valley Community College is seeking a part-time Telephone Operator at the Main Campus within Information Technology. The role serves as the first contact for callers, operates the attendant console, and routes inquiries while supporting student success and positive customer relations.

Essential duties include handling calls, updating directories, and providing clerical support. Regular hours are Mon–Fri 1–5 p.m., with summer hours 12–5 p.m. Paid at $15.46/hour with comprehensive benefits.

Qualifications

• High school diploma or GED required.
• 0-3 months related experience or training.
• Ability to read and comprehend instructions, short correspondence, and memos.
• Ability to write correspondence.
• Strong verbal communication skills.
• Effective interpersonal skills.
• Ability to work independently.
• Maintain composure during times of high call volumes.
• Typing and computer skills.

Responsibilities

• Operates telephone system to relay incoming, outgoing and interoffice calls.
• Assists customers during low call volumes and addresses needs.
• Answers questions with appropriate information about college information, departments and calendar.
• Directs calls to the proper person or area.
• Responds to questions regarding telephone systems.
• Maintains directory data.
• Reports telephone emergencies and coordinates repairs.
• Distributes, records, programs and maintains loaner cellular devices.
• Maintains spreadsheets of extensions and inventory, creates manuals for users, and assists in training.

Skills

Verbal communication

Interpersonal skills

Reading comprehension

Writing skills

Independent work

Calm under pressure

Typing ability

Computers basic

Education

High school diploma or GED

Job description

Job Title

Telephone Operator (part-time)

Department

Information Technology

Work Location

Main Campus

Duties

Under supervision, the Telephone Operator is often the first contact and first impression of the college. The Operator controls an attendant console to relay incoming and outgoing calls, directs calls to proper areas, reports telephone operational issues to management and perform clerical duties. The Telephone Operator is dedicated to the learning college concepts by developing programs and facilitating activities that promote student success and a positive customer relations.

Essential Duties and Responsibilities include the following. Others may be assigned:

1. Operates telephone system to relay incoming, outgoing and interoffice calls.
2. During low call volumes, is responsible for assisting and helping customer’s needs to the fullest extent.
3. Answers questions of customers with appropriate information by continuously familiarizing him or herself with the ever-changing information of the college’s personnel, departments, operations and calendar.
4. Directs calls to proper person/area.
5. Responds to questions regarding all telephone related systems.
6. Responsible for maintaining directory data.
7. Contacts supervisor with telephone emergencies, repairs, and directs telephone repair/installers to appropriate locations.
8. Distributes, records, programs and maintains loaner cellular devices.
9. Maintains spreadsheets of telephone extensions for new installations and inventory of telephone equipment, creates manuals for users and telephone operators, assists in keeping on-call operators up to date with new College information and compiles packets for training workshops.
10. May perform some clerical duties, such as maintaining office file system, process orders to outside vendors, orders supplies, pickup and distribute mail, and verifies and types payment authorizations for invoices.

Education/Experience

High school diploma or general education degree (GED) and 0-3 months related experience and/or training.

Qualifications

• Ability to read and comprehend instructions, short correspondence, and memos.
• Ability to write correspondence.
• Highly effective vocal communication skills.
• Effective interpersonal skills.
• Ability to work independently.
• Ability to maintain composure and remain positive during times of large call volumes.
• Moderate typing and computer skills.

Benefits

Benefit-Eligible Part-time Support Staff Position. Moraine Valley offers benefits for this part-time position. These include: Health; Tuition Assistance, SURS Retirement Plan, Vacation, Personal, Sick Days, Holidays, Flexible Spending Account, 403B options, Tuition Waivers, and more.

Hours

Regular hours: Monday through Friday 1–5 p.m. Summer hours: Monday through Thursday 12–5 p.m. Hours may be adjusted.

Salary/Wage

$15.46 per hour, plus exceptional benefits.

Position Status

Part Time