TELEPHONE OPERATOR

Premier Health Partners; MIDDLETOWN (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Premier Health Partners is seeking a Telephone Operator for The Atrium Medical Center to provide a welcoming first impression and professional call handling. The role includes processing a variety of hospital and interfacility calls, emergency communications, and on-call information.

Requirements include High School completion or GED and 1–3 years in a high-volume customer service environment. You must be capable of typing at least 30 wpm, multitasking, and maintaining composure under stress.

Qualifications

• High School diploma or GED required.
• 1–3 years of experience in a role with high call volume.
• Customer service experience preferred.

Responsibilities

• Handle inbound, outbound, interfacility calls and directory assistance.
• Monitor critical alarms and communicate emergencies.
• Enter and process facility work orders and clinical work orders.

Skills

Typing 30 wpm

Telephone handling

Customer service

Verbal communication

Multitasking

Stress management

Microsoft Office

Education

High School completion / GED

Tools

Microsoft Office

Job description

8PM-6AM (10 HOUR SHIFTS) INCLUDES WEEKENDS & HOLIDAYS

FULL TIME / 72 HOURS EVERY TWO WEEKS

The Telephone Operator provides a welcoming and positive first impression of Premier Health, processing incoming, outgoing, network and interfacility calls regarding hospital services, provides on-call information and processing, patient information, and directory assistance. The operator monitors and responds to critical alarms (fire, gas, bone freezer, Hill-Rom-Alert Notification (Code Blue), Weather Station). The operator communicates the emergency using the public broadcast system (PBX), wireless and/or Vocera messaging, enterprise on-call scheduling system, to ensure appropriate response teams or on-call physician(s) respond to the emergency in life/death situations. The operator monitors/documents a response team log and a log of each emergency for regulatory reporting (i.e. Code Red). The Telephone Operator processes pages via audio, wireless messaging, and/or radio equipment.

The Atrium Medical Center (AMC) operator provides dispatch services, entering and processing facility work orders for Maintenance and patient clinical work orders for Clinical Engineering. The AMC operator communicates emergency work order requests as needed.

Education

Minimum Level of Education Required: High School completion / GED

• Position specific testing requirement: typing test - 30 minimum words per minute

Experience

Minimum Level of Experience Required: 1 - 3 years of job-related experience

• Preferred experience: Telephone operator or high call volume management
• Other experience requirements: Customer service

Knowledge/Skills

• Demonstrates good computer literacy with basic proven skills using Microsoft.
• Basic Office equipment skills and keyboard proficiency required - 35 words a minute
• Able to sit for long periods of time with limited mobility and wear a headset
• Excellent voice modulation and grammar.
• Demonstrates good organizational and multitasking skills.
• Good verbal and nonverbal skills.
• Ability to interact with all socioeconomic individuals.
• Flexible and able to work under stressful conditions
• Demonstrates critical thinking, problem solving, and good judgment.
• Demonstrates good time management skills.