Telephone Operator FT McAllen

Universal Health Services; McAllen (TX); On-site; USD 32,000 - 46,000; Full time

Job summary

Universal Health Services seeks a hospital switchboard operator to answer calls promptly and manage alarm systems with calm response to emergencies. You will announce codes, transfer calls, and handle overhead paging as required.

The role requires bilingual English/Spanish communication, strong customer service, and familiarity with hospital computer systems. A high school diploma and CPI/SAMA training are preferred and expected within set timelines.

Qualifications

• Good verbal communication skills in English and Spanish.
• Minimum of 2 years operator experience preferred.
• Communication and computer operation skills required.
• One to two years of medical/healthcare business office experience preferred.
• Excellent customer service skills required.
• Must adhere to Compliance Program and Code of Conduct and report issues.

Responsibilities

• Answers incoming calls to the hospital switchboard promptly and professionally.
• Monitors hospital alarm systems and responds per procedures.
• Handles emergency codes calmly and announces codes per policy.
• Transfers calls and performs overhead paging as needed.

Skills

Bilingual English/Spanish

Operator experience

Communication skills

Healthcare office experience

Customer service

Compliance awareness

Education

High School diploma

CPI training

SAMA certification

Tools

CPI training materials

Job description

Responsibilities

POSITION SUMMARY:

Answers incoming calls to the hospital switchboard promptly in a professional manner. Monitors and responds to hospital alarms systems according to procedures. Is knowledgeable of and able to respond calmly to emergency situations, alarms, and codes. Announces codes according to policies and procedures. Transfers to appropriate destination and performs overhead paging as needed.

Qualifications

QUALIFICATIONS:

• Good verbal communication skills in English and Spanish required.
• Minimum of 2 years operator experience preferred.
• Communication and computer operation skills required.
• One to two years of medical/healthcare business office experience preferred.
• Excellent customer service skills required.
• Must demonstrate commitment and adherence to STHS's Compliance Program and Code of Conduct through compliance with all policies and procedures, the Code of Conduct, attendance at required training and immediately reporting suspected compliance issue(s) to the Compliance Officer.

EDUCATION / LICENSURE

• High School diploma, GED or Higher Education required.
• Complete the CPI training within 6 months of hire and maintain certification thereafter.
• BHC Only-Must obtain Satori Alternatives to Managing Aggression (SAMA) certification within 90 days of starting unit orientation. CPI is not required for BHC.

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

We believe that diversity and inclusion among our teammates is critical to our success.

Authorized by

Corporate Human Resources