Guest Services Attendant

Reading Hospital; Reading (Berks County); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Generous time off

Tuition assistance

Comprehensive benefits

Tower Advance Pay

Employee Assistance Program

Job summary

Reading Hospital is seeking a Guest Services Attendant for a full-time evening shift (1:30pm-10:00pm) with every other weekend and holiday required. You will greet, register, and direct visitors, issue passes, and help maintain a secure, welcoming environment for patients, families, and staff.

This role emphasizes exceptional customer service and adherence to hospital policies. A High School Diploma or GED and BLS certification are required, along with strong communication and computer skills.

Qualifications

• Completes and maintains all competencies and trainings required for the role.
• High School Diploma - OR - GED - OR - Relevant experience may be considered in lieu of education
• BLS Certification

Responsibilities

• Greet, register, and direct visitors and others entering the hospital.
• Provide visitors passes and identification.
• Ensure compliance with hospital policies and visitation requirements.
• Maintain a secure and welcoming environment for patients, families, and staff.

Skills

Customer Service

Communication

Multitasking

Microsoft Office Applications

Epic Proficiency

Team Player

Problem Solving

Listening Skills

Organizational Skills

Detail Oriented

Telephone Skills

Safety Awareness

Service Orientation

Education

High School Diploma or GED

Tools

Computer Skills

Job description

Job Summary

Work Schedule: Full-Time Evening Shift 1:30pm-10:00pm with every other weekend and every other holiday required. The Guest Services Attendant (GSA) is responsible for providing exceptional customer service to all visitors and others entering the hospital. This role includes greeting, registering, and directing visitors and others, providing visitors passes and other forms of identification, ensuring compliance with hospital policies, enforcing visitation restrictions and requirements, and maintaining a secure and welcoming environment for patients, families, and staff.

• Generous time off, tuition assistance, and comprehensive benefits
• Instant access throughout the pay period with Tower Advance Pay, ensuring financial flexibility and convenience
• Employee Assistance Program, Retirement Savings Program, Life Insurance, and more!

Job Summary

Work Schedule: Full-Time Evening Shift 1:30pm-10:00pm with every other weekend and every other holiday required. The Guest Services Attendant (GSA) is responsible for providing exceptional customer service to all visitors and others entering the hospital. This role includes greeting, registering, and directing visitors and others, providing visitors passes and other forms of identification, ensuring compliance with hospital policies, enforcing visitation restrictions and requirements, and maintaining a secure and welcoming environment for patients, families, and staff.

• Generous time off, tuition assistance, and comprehensive benefits
• Instant access throughout the pay period with Tower Advance Pay, ensuring financial flexibility and convenience
• Employee Assistance Program, Retirement Savings Program, Life Insurance, and more!

Benefits

• Generous time off, tuition assistance, and comprehensive benefits
• Instant access throughout the pay period with Tower Advance Pay, ensuring financial flexibility and convenience
• Employee Assistance Program, Retirement Savings Program, Life Insurance, and more!

Qualifications

Education Requirements

• Completes and maintains all competencies and trainings as required for role.
• High School Diploma - OR - GED - OR - Relevant experience may be considered in lieu of education

Experience

• Relevant Experience

Certification and Licensure

• BLS Certification

Required Skills

• Accountable for maintaining workplace safety
• Change Management
• Collaborative Skills
• Computer Skills to include use and navigation
• Customer Service Skills
• Detail Oriented
• Epic Proficiency
• Excellent Communications Skills
• Excellent Interpersonal Skills
• General Clerical Skills
• Good Reasoning Skills
• Listening Skills
• Microsoft Office Applications
• Multi Line Telephone Operational Skills
• Multitasking
• Negotiation Skills
• Organizational Skills
• Problem Solving Skills
• Service Orientation
• Strategic Thinking
• Strong Team Player

Overview

Tower Health, a regional healthcare system, serves communities across multiple counties in Pennsylvania. Its network includes Reading Hospital, Phoenixville Hospital, Pottstown Hospital, and St. Christopher's Hospital for Children (in partnership with Drexel University). Committed to academic medicine and training, Tower Health offers various programs, including residency and fellowship programs, the Drexel University College of Medicine at Tower Health, and the Reading Hospital School of Health Sciences. Additionally, the system provides a wide range of healthcare services, such as Reading Hospital Rehabilitation at Wyomissing, home healthcare via Tower Health at Home, TowerDirect ambulance and emergency response, Tower Health Medical Group, Tower Health Providers (a clinically integrated network), and Tower Health Urgent Care facilities across its service area.