Telephone Scheduler

US Oncology Network-wide Career Opportunities; Norfolk (VA); On-site; USD 30,000 - 40,000; Full time

Job summary

US Oncology Network-wide Career Opportunities seeks a Phone Scheduler based in Norfolk, Virginia. This position requires handling incoming scheduling calls, representing multiple offices, and managing appointment changes. Ideal candidates will have receptionist or medical office experience and proficiency in Microsoft Office. The role involves working in a busy office environment that includes high levels of patient interaction and requires occasional travel to different office locations.

Qualifications

• Receptionist or office experience required.
• Medical office experience strongly preferred.
• Proficiency with computer systems and MicroSoft required.

Responsibilities

• Primary operators for Incoming Scheduling Calls.
• Cancel, reschedule and schedule appointments as requested.
• Monitor scheduling voice mail and contact patients.

Skills

Receptionist or office experience

Medical office experience

Computer systems proficiency

MicroSoft (Outlook, Office Word, Excel)

Education

High school diploma or equivalent

Job description

Overview

Virginia Oncology Associates, the largest group of medical professionals in Hampton Roads and Northeast North Carolina devoted exclusively to cancer care and blood disorders, has an exciting opportunity for a Phone scheduler to support all of our offices based out of our Centralized Operations office located in Norfolk.

Responsibilities

• Primary operators for Incoming Scheduling Calls
• Representative of BCC, Ches, HV, Obici, PA offices
• Cancel, reschedule and schedule appointments as requested by Patients and Clinical Teams
• Monitor scheduling voice mail and contact patients for scheduling
• Direct responsibility for scheduling for specific providers
• Monitor and schedule from Order que for specific providers
• Monitor and schedule from bump list for specific providers
• Oversight of Practice Appt Reminder Responses; contact patients who select cancel or reschedule prior to appt date
• Adheres to confidentiality, state, federal, and HIPPA laws and guidelines with regards to patient's records
• Other duties as requested or assigned

Qualifications

• Receptionist or office experience required
• Medical office experience strongly preferred
• Proficiency with computer systems and MicroSoft (Outlook, Office Word, and Excel) required
• High school diploma or equivalent
• Must be able and willing to travel to other office locations as needed

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work may require sitting for long periods of time, stooping and bending/stretching for files and supplies. Requires occasional lifting of files or paper weighing up to 30 pounds. Requires manual dexterity sufficient to operate a keyboard, calculator, telephone, copier and other office equipment. Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in an office environment. Involves high levels of contact with patients and public.