Patient Services Coordinator

The US Oncology Network; Virginia Beach (VA); On-site; USD 23,556 - 28,998; Full time

Benefits offered by this job

Medical, Dental, Vision

Life Insurance

401(k)

Job summary

Virginia Oncology Associates in Hampton Roads seeks a Patient Services Coordinator to greet patients, check in, collect co-pays, schedule appointments, and support front desk operations in a busy oncology/hematology clinic.

This full-time, in-person role requires 3 years of medical office scheduling experience, proficiency with Outlook/Word/Excel, and a commitment to HIPAA privacy; travel to multiple office locations may be needed.

Qualifications

• 3 years of medical office experience with scheduling background in a busy practice strongly preferred.
• Proficiency with computer systems and Microsoft Outlook, Word, and Excel required.
• High school diploma or equivalent

Responsibilities

• Greets patients and visitors to the clinic in a prompt, courteous and professional manner.
• Checks in patients and informs clinical staff of patient arrival.
• Provides and explains paperwork for the patient to complete prior to examination.
• Collects co-pays and balances; provides receipt.
• Schedules returning appointments in accordance with physician and/or office guidelines.
• Notifies appropriate staff of cancellations and reschedules appointments.
• Maintains lobby area and office supplies.
• Adheres to confidentiality and HIPAA laws with regards to patient records.
• Provides general administrative support as needed.

Skills

Scheduling

Customer service

Communication

Education

High school diploma

Tools

Outlook

Word

Excel

Job description

Virginia Oncology Associates, the largest group of medical professionals in Hampton Roads and Northeast North Carolina devoted exclusively to cancer care and blood disorders has an exciting opportunity for a Patient Services Coordinator to support our offices in Hampton.

Employment Type: Full-Time, In-Person

Benefits: M/D/V, Life Ins., 401(k)

Compensation Range: $17.10/hr - $21.05/hr

Actual compensation will be determined based on job-related factors such as, relevant experience, education, certifications, licensure, and skills that align with the role.

Responsibilities

• Greets patients and visitors to the clinic in a prompt, courteous and professional manner. Checks in patients and informs clinical staff of patient arrival.
• Provides and explains paperwork for the patient to complete prior to examination. Collects, proofs for completeness, and files patient forms. Updates demographics and insurance information in the system. Collects co-pays and balances; provides receipt.
• Answers, screens, and responds to routine questions, routes to appropriate personnel, or take thorough messages. Pages clinic personnel as appropriate. Communicates messages in an accurate and timely manner according to procedures.
• Checks patients out after examination. Schedules returning appointments in accordance with physician and/or office guidelines. Provides patients with appointment details such as time, location, directions, instruction sheets, and other details.
• Records patient cancellations and missed appointments; reschedules appointments. Notifies appropriate staff of the cancellation and makes note in patient chart
• Provides general administrative support by filing charts and forms. Maintains lobby area in a neat and orderly manner. Maintains a legible supply of forms and appropriate office supplies required for daily activities.
• Adheres to confidentiality, state, federal, and HIPPA laws and guidelines with regards to patient’s records.
• Other duties as requested or assigned.

Qualifications

• Receptionist or office experience preferred
• 3 years of medical office experience with scheduling background in a busy practice strongly preferred
• Proficiency with computer systems and Microsoft (Outlook, Office Word, and Excel) required
• High school diploma or equivalent
• Must be willing to travel to other office locations if needed

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be offered to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to be present at the employee site during regularly scheduled business hours and regularly required to sit or stand and talk or hear. The position requires full range of body motion including handling and lifting patients, manual and finger dexterity, and eye-hand coordination. The position requires standing and walking for extensive periods of time. The employee occasionally lifts and carries items weighing up to 40 lbs. The position requires corrected vision and hearing to normal range.

Work Environment

The work environment may include exposure to communicable diseases, toxic substances, ionizing radiation, medical preparations and other conditions common to an oncology/hematology clinic environment. Work will involve in-person interaction with co-workers and management and/or clients. Work may require minimal travel by automobile to office sites.