Telephone Operator

UPMC; Harrisburg (Dauphin County); On-site; USD 30,000 - 40,000; Full time

Job summary

UPMC is seeking a Full-Time Telephone Operator for the Heart and Vascular department in Harrisburg. The role involves managing multiple calls, providing customer service, and participating in occasional meetings and trainings. Join a supportive team with excellent benefits in a pleasant work environment.

Benefits

Excellent benefits

Pleasant work environment

Friendly team

Qualifications

• Previous call center experience preferred.
• Customer service experience required.
• Ability to handle multiple phone lines.

Responsibilities

• Process emergency codes and voice pages.
• Train new operators as needed.
• Provide information and transfer calls.

Skills

Customer service

Multiline phone experience

Call center experience

Job description

Join our team of Life Changers!

UPMC is hiring a Full-Time, Telephone Operator to support the Heart and Vascular department in Harrisburg.

Individuals with previous call center experience will be given priority. Must have customer service experience or multiline phone experience.

Schedule: Monday-Friday 8:00am-4:30pm

No holidays or weekends

Travel will be required 25% of the time to 4126 N. 3rd Street, Harrisburg for meetings and trainings

Excellent benefits, a pleasant work environment, and friendly team are just a few of our perks. Apply today!

Responsibilities:

• May train new operators.
• May be required to do system data entry on request.
• Provide service to multiple answering service clients utilizing individualized protocols.
• Process appropriate emergency code or STAT page.
• Initiate voice pages when required.
• Provide Physician on call information to requesting individuals.
• Use required phrasing at all times when answering telephone calls.
• Provide dialing instructions to patients when requested. Answer multiple lines while maintaining good customer service.
• Determine callers requirements (extension desired, information requested, etc.) and transfer call.
• Provide status report on any page in progress to the individual requesting the page.