Medical Center Communications & Emergency Operator

Veterans Health Administration; Fargo (ND); On-site; USD 36,000 - 47,000; Full time

Job summary

Veterans Health Administration within the Fargo VA Health Care System is seeking a Telephone Operator to manage a digital multi-line telephone system, route calls, and support emergency communications. The role emphasizes professionalism, patient and staff contact, and efficient information delivery in a hospital setting.

The incumbent will handle varied calls, maintain system operations, and respond to alarms while prioritizing urgent tasks.

Qualifications

• Transcript must be submitted with your application.
• Foreign education requires a Certificate of Foreign Equivalency with your transcript.

Responsibilities

• Operate a digital multi-line telephone system.
• Handle incoming calls including commercial, information, patient-related calls.
• Route calls accurately with minimal information from caller.
• Remain calm, courteous, and efficient during challenging calls.
• Respond to alarms and prioritize tasks during system failures.
• Follow procedures for emergencies and escalation as needed.

Skills

Telephone system operation

Emergency handling

Public Address System knowledge

Alarms response

Calm under pressure

Job description

Veterans Health Administration within the Fargo VA Health Care System is seeking a Telephone Operator to manage a digital multi-line telephone system, route calls, and support emergency communications. The role emphasizes professionalism, patient and staff contact, and efficient information delivery in a hospital setting.

The incumbent will handle varied calls, maintain system operations, and respond to alarms while prioritizing urgent tasks.