Telephone Operator

Lyndon Baines Johnson Tropical Medical Center; Fagaʻalu (AS); On-site; USD 14,000 - 17,000; Full time

Job summary

The Lyndon Baines Johnson Tropical Medical Center is seeking a Telephone Operator in the Communication department. This front-line role delivers caller assistance, emergency response, and paging services 24/7, requiring a professional, customer-service oriented attitude.

Candidates must have a high school diploma, 2–5 years' experience, and bilingual Samoan and English; rotating shifts including weekends and holidays are required.

Qualifications

• High school diploma required.
• 2–5 years of related experience.
• Experience handling emergencies efficiently without supervision.
• Strong written and oral communication skills.
• Flexible to work rotating shifts and weekends.
• Good customer service and bilingual in Samoan and English.

Responsibilities

• Answers all incoming calls to the main number and other services as directed, promptly and courteously.
• Answers and processes emergency calls including code calls.
• Operates and maintains a telephone switchboard and paging services for staff and callers.
• Locates and alerts staff for trauma and cardiac arrests; notifies authorities for emergencies.
• Coordinates and maintains doctor’s and locums’ home and cellular numbers.
• Provides 24/7 internal and external operator assistance to all departments.

Skills

Customer service

Emergency response

Verbal communication

Written communication

Flexibility

Shift work

Bilingual: Samoan and English

Education

High School Diploma

Job description

LBJ TROPICAL MEDICAL CENTER

EMPLOYMENT OPPORTUNITY

August 26, 2026

The Department of Human Resources is accepting applications for the following position.

Job Title: Telephone Operator

Department: Communication

Reports to: Switchboard Supervisor

Salary: $15,080.00

Summary:

This is a front-line, first impression position requiring a person who is a customer-service oriented with a professional and positive attitude; while promoting a positive work environment. The telephone operator provides caller-related assistance and information to all internal and external callers. Provide rapid, accurate and courteous telephone communications and provide efficient service for response to various emergency situations.

Essential Duties and Responsibilities:

• Answers all incoming calls to The Medical Center’s main telephone number and other types of in-bound telephone services as directed, as soon as possible
• Answers and processes all emergency calls including code calls.
• Responds when fire alarm activates and follow procedures
• Operates and maintain a telephone switchboard in providing a rapid, accurate, courteous telephone communications and paging services to the public, medical staff, nursing and/or on-call services.
• Locates and alerts the professional staff for trauma and cardiac arrests. Notifies the proper authorities for all emergency situations.
• Able to sit for a long periods of time and wear headphones.
• Works every other weekend and every other holiday as stated by the Medical Center’s Human Resources Department.
• Test documents fire drills, hospital codes and other emergency drills
• Coordinates and maintains doctor’s and locum’s home and cellular telephone numbers
• Provides internal and external phone operator assistance to all departments of the hospital 24/7.

Minimum Qualifications/Requirements

• Require High School Diploma
• 2 to 5 years of related experience.
• Experience in handling emergency situations efficiently and effectively without supervision
• Demonstrates human relation and effective communication skills required
• Must be flexible to work different rotating shifts and weekends
• Good customer service skills and ability to communicate effectively and strongly in writing and orally
• Must be bilingual in Samoan and English