TELEPHONE OPERATOR III - SHIFT WORK - HAWAII STATE HOSPITAL - KANEOHE, OAHU

State of Hawaiʻi; Hawaii; On-site; USD 38,613 - 48,925; Full time

Benefits offered by this job

Public Service Loan Forgiveness Program

Accommodations for disabilities

Job summary

A government health department in Hawaii is seeking a Telephone Console Operator to manage communications for the Hawaii State Hospital. The role involves operating a multiple-line console, routing calls, and providing information to callers. Candidates must have a high school diploma and at least one year of experience in a similar role. This position requires rotating shifts and offers a salary between $3,460 and $4,384 per month.

Qualifications

• Must have one year of experience operating a multiple-line telephone console.
• Citizenship or legal authorization to work in the U.S. is required.

Responsibilities

• Operate a multiple-line telephone console and manage calls.
• Provide information to callers regarding organizational structure and functions.
• Maintain records of long-distance and interisland calls for billing.

Skills

Ability to read and apply written directions

Verbal communication skills

Education

High school graduation

Job description

Recruitment Number 26-0059

Recruitment Information

The Department of Health Adult Mental Health Division has one (1) urgent vacancy located at the Hawaii State Hospital in Kaneohe, Oahu. Shift work is required; you must be willing and able to work rotating shifts, including evenings, weekends and holidays.

Salary: $3,460 to $4,384 per month (SR-09, Step C to I). Hiring rates will be based on availability of funds, the applicant's qualifications, and other relevant factors. This continuous recruitment may be closed at any time; the last day to file applications will be posted on the State of Hawaii's Civil Service Job Opportunities Listing page.

Duties Summary

The Telecommunication Services Unit provides 24-hour communication services to the Hawaii State Hospital, including emergency services and after hours, weekends and holidays. The primary purpose of this position is to operate a multiple-line telephone console; receive and place incoming and outgoing local, long-distance, and interisland telephone calls; provide information to callers relating to telephone numbers, extensions, agency structure and titles, general functions and information regarding the organizations. Calls and messages are routed to the proper person, division, or office of the departments or agencies served and referred to other technical questions for disposition. The position also keeps records of long-distance, interisland, and other toll calls for billing purposes and performs other related duties as assigned.

Minimum Qualification Requirements

Legal Authorization to Work Requirement: The State of Hawaii requires all persons seeking employment with the government of the State to be citizens, nationals, or permanent resident aliens of the United States, or eligible under federal law for unrestricted employment in the United States.

• Work experience requiring the ability to read, comprehend, and apply written directions, or a high degree of verbal skill.
• Graduation from high school.

Specialized Experience: Minimum of one (1) year of experience in the operation of a multiple-line telephone console.

Supervisory Aptitude: Supervisory aptitude rather than actual supervisory experience may be accepted. This requirement will be considered met when there is strong affirmative evidence of the necessary supervisory abilities and/or potential.

The information provided above represents a summary of the complete Minimum Qualification Requirements (MQRs). To view the MQRs in their entirety, please see the online MQRs.

Other Information

The State of Hawai'i complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If you require reasonable accommodations in completing an application, any pre-employment testing, or otherwise participating in the selection process, please call 808-587-1111 for assistance.

Public Service Loan Forgiveness Program

The PSLF Program is a federal program that encourages individuals to work in public service by forgiving the balance of their federal student loans. To qualify, the individual must have made 120 qualifying payments while employed by a qualifying employer. For more information, please see https://studentaid.ed.gov/sa/repay-loans/forgiveness-cancellation/public-service.

Electronic Notification to Applicants

The Department of Human Resources Development (HRD) will use electronic mail (email) to notify applicants of important information relating to the status and processing of their applications. This is part of our efforts to increase operational efficiency, promote the conservation of green resources, and minimize delays and costs. Please ensure that the email address and contact information you provide is current, secure, and readily accessible to you. We will not be responsible in any way if you do not receive our emails or fail to check your email box in a timely manner. If you choose to disable the Job Application Emails feature in your account settings, you may no longer receive notification about applications submitted.

Testing Information

The examination for this recruitment will be conducted on an unassembled basis where the examination score is based on an evaluation and rating of your education and experience. It is therefore important that your employment application provide a clear and detailed description of the duties and responsibilities of each position you held.

In-person interviews and/or further testing in Hawaii may be required at the discretion of the hiring agency. If in-person interviews and/or further testing is a requirement, applicants who meet the minimum qualification requirements and are referred to the vacancy must be available to participate in person and at their own expense in this required phase of the selection process.

Applicants are encouraged to submit their applications as soon as possible. In addition to employment availability and score, the referral of qualified applicants may be based upon other factors including date of receipt of the application.

Equal Employment Opportunity

For further information about equal employment opportunity, the merit civil service system, citizenship and other requirements, reasonable accommodation, veterans preference, examination requirements, and the State Recruiting Office's levels of review, please see relevant resources on the State of Hawaii's civil service website.