Telephone Operator - Telecommunications

Hawaii Pacific Health; Lihue (HI); On-site; USD 30,000 - 33,000; Part time

Job summary

Wilcox Medical Center, part of Hawaii Pacific Health, seeks a Telephone Operator to manage the switchboard, route calls, and assist with emergency communications. This Per Diem role emphasizes reliable customer service and accurate information flow for staff and patients.

Ideal candidates bring a High School diploma and at least six months of switchboard or multi-line experience; hospital setting experience is preferred. Location: Kaua‘i, Hawaii.

Qualifications

• High School or equivalent.
• Six (6) months switchboard and/or multi-line phone system experience.
• Preferred: experience in a hospital or health care setting.

Responsibilities

• Operate the switchboard to provide routine information and direct inquiries to appropriate areas.
• Respond to emergencies following established protocols and assist with hospital security procedures.

Skills

Telephone switchboard

Customer service

Organizational skills

Attention to detail

Education

High School or equivalent

Job description

Founded in 1938, Wilcox Medical Center is a not-for-profit medical center dedicated to providing the Kaua‘i community with accessible quality health care. The largest medical center on Kaua‘i, it is a state-of-the-art acute care facility with a full suite of services offering 30 specialties and programs, including cardiology, emergency, family practice, gastroenterology, health management, internal medicine, neurology, OB-GYN, oncology, orthopedics, pediatrics and urology. Its 18-bed emergency department serves as the island’s Primary Stroke Center. The medical center also has four birthing suites, seven intensive care beds and 20 same-day surgery beds. Wilcox is the first American College of Surgeons-verified Level III Trauma Center in the state of Hawai‘i. Wilcox is part of Hawai‘i Pacific Health, one of the state’s leading health care systems and a not-for-profit health care organization with medical centers, clinics, physicians and other caregivers working together to create a healthier Hawai‘i.

Join the Telecommunications department and support our mission to provide high quality health care to patients by facilitating an accurate telephone switchboard service and friendly customer service. This department assists external and internal customers by directing phone calls to the appropriate departments and services. The Telecommunications team also assists with the coordination of emergency responses following established protocols to assure hospital security regulations.

If you have excellent organizational and customer service skills, you can help to provide friendly and helpful communications service to the employees and clients of Wilcox Memorial Hospital. As the Telephone Operator, you will be responsible for operating the switchboard to provide routine information to callers and direct inquiries to the appropriate areas. You will also respond to emergencies following established protocols. We are looking for someone enthusiastic and detail-oriented who shares our commitment to delivering the highest quality health care to Hawai‘i’s people.

Location: Wilcox Medical Center

Work Schedule: Rotating - 8 Hours

Work Type: Per Diem

FTE: 0.475000

Bargaining Unit: ILWU

Exempt: No

Pay Range: 22.26 - 24.73 USD per hour

Category: Information Technology

Minimum Qualifications: High School or equivalent. Six (6) months switchboard and/or multi-line phone system experience.

Preferred Qualifications: Experience in a hospital or health care setting.

EOE/AA/Disabled/Vets

Hawai‘i Pacific Health offers a comprehensive and competitive total rewards package that includes pay and benefits. Rate of pay for selected candidates will be determined by various factors including knowledge, skills, abilities, relevant experience and training, as well as internal peer equity.