Health Technician (Telehealth Clinical)-Virtual Mobile Clinic

US-Department-of-Veterans-Affair; Des Moines (IA); On-site; USD 42,000 - 60,000; Full time

Job summary

The Veterans Health Administration's Virtual Mobile Clinic is seeking a Health Technician (Telehealth Clinical) to support telehealth services in Des Moines, IA. This entry-level to full-performance role focuses on scheduling, patient history intake, and setting up telehealth equipment.

You will work with the health care team to ensure smooth video connections, assist with patient satisfaction surveys, and follow VA policies and procedures for clinical operations.

Qualifications

• Experience in scheduling telehealth appointments and documenting patient history.
• Knowledge of telehealth technologies and electronic health records.
• Ability to follow clinical policies and provide patient education.

Responsibilities

• Schedule telehealth appointments using an electronic scheduling system.
• Obtain and document patient history and pertinent clinical information in EMR.
• Prepare the telehealth room and equipment for examinations.
• Establish video conferencing connections between sites.
• Monitor and maintain the electronic schedule of rooms, patients, technologies, and presenters.
• Administer patient satisfaction surveys.
• Clean and perform minor routine maintenance of assigned telehealth technology.

Skills

Computer systems

Team communication

Guidance delivery

Planning and organizing

Complex instructions

Clinical policies

Telehealth tech

Education

Bachelor's degree or higher

Health care coursework

Tools

Electronic scheduling system

Electronic Medical Records

Job description

The Veterans Health Administration (VHA) supports the provision of patient care using telehealth technologies which increase a Veteran's access to care and support a Veteran's self-management. This includes developing and delivering virtual and digital technologies which help Veterans communicate synchronously and asynchronously with their health care teams and coordinate, track and manage their health care. This position is located within the Virtual Mobile Clinic.

Basic Requirements

• United States Citizenship: Citizen of the United States. After a determination is made that it is not possible to recruit qualified citizens, non-citizen personnel may be appointed on a temporary basis under authority of 38 U.S.C. 7405, without regard to the citizenship requirements of 38 U.S.C. 7402 or any other law prohibiting the employment of or payment of compensation to a person who is not a citizen of the United States. Candidates must meet all other requirements for the grade and position concerned.
• Experience and Education.
  • Experience. One year of experience in a health care field that demonstrates the applicant's ability to perform the work or provides an understanding of the work such as but not limited to a medical or clinical assistant (or technician) or health technician. OR
  • Education. Four academic years above high school leading to a bachelor's degree with courses related to the occupation. OR
  • Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. Examples are listed below:
    • Six months of experience in the health care field and two years of education above high school that included at least six semester hours in health care related courses such as, biological science, surgical technician courses, nursing assistant or other courses related to the position; or an associate's degree in a health care related field; or
    • Six months of experience in the health care field and successful completion of a course for health care technicians, hospital corpsmen, or medical service specialists given by the U.S. Armed Forces.
• Certification. None
• English Language Proficiency. A candidate will not be appointed under authority of 38 U.S.C. chapters 73 or 74, to serve in a direct patient-care capacity in VHA who is not proficient in written and spoken English. See chapter 2, section D, paragraph 5a, this part.

May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).

Grade Determinations

Health Technician (Telehealth Clinical), GS-5 (Entry Level)

Experience or none beyond the basic requirements.

Health Technician (Telehealth Clinical), GS-6 (Full Performance Level)

Experience: One year of experience equivalent to the next lower grade level. Experience at the next lower grade level includes, but is not limited to, scheduling telehealth appointments using an electronic scheduling system; obtaining and documenting patient history and pertinent clinical information in electronic medical records; preparing the telehealth room where the Health Technician (Telehealth Clinical) readies the equipment for examination, establishing video conferencing connection, makes introductions between patient site and provider site; monitors and maintains electronic schedule of rooms, patients, technologies, and presenters; administers the patient satisfaction survey; cleaning and performing minor routine maintenance of assigned telehealth technology.

Demonstrated Knowledge, Skills, and Abilities (KSA).

In addition to the experience above, the candidate must demonstrate all of the following KSAs.

• (a) Comprehensive knowledge of computer systems and programs to perform a variety of tasks.
• (b) Ability to communicate, consult, and interact with other members of the healthcare team, external relations, customer service and patient education.
• (c) Ability to provide and receive guidance and technical direction.
• (d) Ability to plan, organize, set priorities, work as a team member, and effectively complete assignments.
• (e) Ability to read, interpret, and apply complex written instructions.
• (f) Knowledge of general clinical policies and procedures in a healthcare environment.
• (g) Skilled in the use of telehealth technologies for the facilitation of telehealth clinical encounters.

Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/

The full performance level of this vacancy is GS-6. The actual grade at which an applicant may be selected for this vacancy is in the range of GS-5 to GS-6.

Physical Requirements

You will be asked to participate in a pre-employment examination or evaluation as part of the pre-employment process for this position. Questions about physical demands or environmental factors may be addressed at the time of evaluation or examination.