Telephone Operator

The US Oncology Network; Denver (CO); On-site; Full time

Job summary

A leading provider of cancer care is seeking a Telephone Operator for their Denver campus. The role involves providing comprehensive telephone services, managing call traffic, and supporting patients and medical staff. Candidates should have a high school diploma and substantial office experience, preferably in a medical setting. Competitive hourly rates will be provided along with a range of benefits for eligible employees.

Benefits

Health, dental, and vision plans

Wellness program

401(k) retirement plan

Tuition reimbursement

Qualifications

• Minimum five years office experience, preferably in a medical setting.

Responsibilities

• Provides telephone switchboard duties including call triage.
• Acts as liaison between patients and medical staff.
• Performs clerical duties to maintain department workflow.

Skills

Communication

Customer Service

Organization

Multitasking

Education

High school diploma or equivalent

Job description

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Overview

Rocky Mountain Cancer Centers, Colorado’s largest and most comprehensive provider of cancer care has an exciting opportunity for Telephone Operator in Denver (Rose Medical Center Campus).

Overview

Rocky Mountain Cancer Centers, Colorado’s largest and most comprehensive provider of cancer care has an exciting opportunity for Telephone Operator in Denver (Rose Medical Center Campus).

We realize that it sounds cliché but it is true - taking care of cancer patients is a calling. It’s much more than a job. Each of us has a unique story that brought us to Rocky Mountain Cancer Centers (RMCC), but those stories usually share common themes of care, compassion, and commitment.

No matter the role each RMCC team member serves in, the goal is the same: to provide the best care possible for each and every one of our patients. Whether we are a nurse holding our patient’s hand, or a scheduler on the phone finding an appointment that fits into a patient’s schedule, we are deeply connected to our patients and do what we can to help.

If this sounds like you, we’d love to have you join our team.

Hourly rate: 18.29-20.00

Pay is based on several factors including but not limited to education, work experience, certification, etc. As of the date of this posting, in addition to your salary, RMCC offers the following benefits for this position, subject to eligibility requirements: Health, dental, and vision plans; wellness program; health savings account; flexible spending accounts; 401(k) retirement plan; life insurance, short-term disability insurance; long-term disability insurance, Employee Assistance Program; PTO, holiday pay, tuition reimbursement, and employee paid critical illness and accident insurance.

Responsibilities

SCOPE: Under limited supervision, is responsible for providing a full range of telephone switchboard duties, including triaging calls and relaying messages. Assists with clerical duties as required. Serves as a liaison between patients and medical staff. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES: -Courteously and efficiently answers all incoming calls and connects callers with the correct extension. -Takes and relays messages in an accurate and timely manner. -Responds to emergency and urgent calls from patients in a timely manner. Directs callers immediately to clinical staff as necessary. -Performs operator functions including triaging calls; connecting and transferring calls; setting up conference calls; instructing users on telephone procedures; and reporting telephone and equipment malfunctions to the appropriate party. -Provides a pleasant and helpful phone contact for callers. -Responsible for opening and closing the switchboard. -Responsible for the in-house paging system. -Performs clerical duties as assigned to maintain workflow in the department.

Qualifications

MINIMUM QUALIFICATIONS: High school diploma or equivalent required. Minimum five years office experience, preferably in a medical setting.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work may require sitting for long periods of time, stooping and bending/stretching for files and supplies. Requires occasional lifting of files or paper weighing up to 30 pounds. Requires manual dexterity sufficient to operate a keyboard, calculator, telephone, copier and other office equipment. Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in an office environment. Involves high levels of contact with patients and public.

All qualified candidates are required to pass a background check and non-federal drug test (which excludes marijuana) post offer of employment and prior to hire.

This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early. To apply for this position, start the process by clicking the blue \"apply\" button.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitals and Health Care

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