On-Call and Switchboard Operator

WellSpan Health; Ephrata (Lancaster County); On-site; Part time

Job summary

WellSpan Health is seeking an On-Call and Switchboard Operator for part-time shifts in Ephrata. The role involves managing patient interviews, telephone communication, and emergency responses. Ideal candidates will have a high school diploma and customer service experience, with flexible benefits available.

Benefits

Flexible spending and health savings accounts

Retirement savings plan

Paid time off

Short-term disability

Education assistance

Financial education and support, including DailyPay

Wellness and Wellbeing programs

Childcare referral service via Wellthy

Qualifications

• Less than 1 year experience in customer service is required.
• Previous call center experience is preferred.

Responsibilities

• Interview patients and manage telephone calls.
• Schedule and cancel appointments as needed.
• Initiate response for emergencies and disasters.

Skills

Customer Service

Education

High School Diploma or GED

Job description

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Performs a variety of support functions including, but not limited to, interviewing patients, telephone management of both internal and external calls, scheduling/canceling appointments. Evaluates caller needs and determines appropriate action. Initiates appropriate response personnel for various emergency (e.g. heart arrest, fire and trauma calls) and disaster situations.

Shift

Part Time, every other Thurs-Mon 11p-7a, rotating holiday

• High School Diploma or GED Required

Work Experience

• Less than 1 year 3-6 months customer service Required
• Previous call center experience Preferred

Benefits Offered

• Flexible spending and health savings accounts
• Retirement savings plan
• Paid time off
• Short-term disability
• Education assistance
• Financial education and support, including DailyPay
• Wellness and Wellbeing programs
• Childcare referral service via Wellthy

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative and Customer Service

• Industries

  Hospitals and Health Care and Hospitals

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Tuition assistance

Disability insurance

Child care support

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