Phone Operator

Western New York Urology; Town of Niskayuna (NY); On-site; Full time

Job summary

A leading healthcare organization seeks a Phone Operator to provide exceptional patient care by handling calls, scheduling appointments, and transcribing messages. This full-time position requires strong communication skills and the ability to manage multiple tasks efficiently. Join a dynamic team and contribute to high-quality patient support.

Qualifications

• Ability to work in a fast-paced environment.
• Communicate professionally with patients.
• Experience multitasking under high call volume.

Responsibilities

• Transcribe voicemail messages and schedule appointments.
• Answer and transfer calls for multiple locations.
• Create and send out appointment letters.

Skills

Problem Solving

Communication

Multitasking

Patient Experience

Computer Skills

Tools

EMR System

Job description

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Western New York Urology provided pay range

This range is provided by Western New York Urology. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$17.00/hr - $18.00/hr

The providers and staff of Western New York Urology Associates specialize in providing exceptional patient care. This means we treat our patients with the respect they deserve, providing the most reliable and prompt care possible. Each patient receives state-of-the-art diagnosis and comprehensive treatment.

We are currently recruiting for a Phone Operator to join our Orchard Park location. The hours are full-time, Monday to Friday, 8:00 am to 4:30 pm. As an employer we take the time to train our staff in order to build strong relationships and excellent self-worth in the workplace. At WNY Urology we value our employees and are committed to growing their capabilities. Our employees and leaders are teachers and learners who work out loud and share their knowledge to enhance each other’s growth.

If you are seeking to work in a dynamic, team-oriented environment, and deliver exceptional patient experience, then we would like to meet you!

Duties include:

• Transcribing voicemail messages into the patient's chart and forwarding the message to the appropriate staff member or physician.
• Verifying phone numbers and date of call.
• Scheduling, rescheduling, and canceling appointments.
• Answering phone calls for five locations and transferring the call to the appropriate staff member.
• Reviewing the patient's chart and relaying messages as appropriate to the patient.
• Creating and mailing scripts.
• Answering ToDo's, Triages, Web, and Portal Messages
• Creating New Patient Letters
• Work on other tasks as assigned by the department Manager
  
  
  

Requirements to successfully perform this job:

• Ability to work in a fast-paced environment with good problem-solving skills.
• Ability to communicate with patients in a professional manner.
• Ability to multitask and work under high volume of calls each day.
• Computer skills including knowledge of EMR system.
• Excellent patient experience skills.
• Ability to work well with co-workers and communicate effectively.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitals and Health Care

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