Telephone Operator

US-Department-of-Veterans-Affair; Baltimore (MD); On-site; USD 32,000 - 48,000; Full time

Job summary

US-Department-of-Veterans-Affair seeks a clerical candidate for a GS-04 position in the Telecommunication Unit within the VA Maryland Health Care System. The role requires attention to clerical duties, data handling, and accurate record keeping in a hospital setting.

Qualification options include a high school graduation with one year of related work, an associate's degree or two years of college, or one year of graduate study.

Qualifications

• One year of progressively responsible clerical, office, or other work that indicates the ability to acquire the knowledge and skills needed to perform the duties of this position.
• Associate's degree or 2 years of successfully completed education above high school level in any field.
• An equivalent combination of general experience and post high school education demonstrates ability to perform duties; transcripts required.

Skills

Communications

Computer Skills

Organizational Stewardship

Education

Associate's degree

2 years of college

Graduate education (1 year)

Job description

This position is located in the Telecommunications Unit under the direction of the Chief of Ambulatory Care and Processing of the Medical Administration Service at the VA Maryland Health Care System.

Applicant Cut-Off: This vacancy is set to close at 11:59pm EST on the date that 200 applications are received. If that number is not reached, the closing date will be October 22, 2026. MINIMUM QUALIFICATIONS GS-04: One year of progressively responsible clerical, office, or other work that indicates the ability to acquire the knowledge and skills needed to perform the duties of this position. This experience must be detailed in your resume to receive credit. ~OR~

An associate's degree or 2 years of successfully completed education above the high school level in any field for which high school graduation or the equivalent is the normal prerequisite. This education must have been obtained in an accredited college or university. One year of full-time graduate education is the number of credit hours that the school attended has determined to represent one year of full-time study. If that number cannot be obtained from the school, 18 semester hours will be considered an academic year of graduate study. Part-time graduate education is creditable in accordance with its relationship to a year of full-time study at the school attended. Transcripts required. ~OR~

An equivalent combination of general experience and post high school education as described that demonstrates your ability to perform the duties of this position and meets the minimum qualification requirements for this position. Your experience must be detailed in your resume and transcripts are required.

You will be rated on the following Competencies as part of the assessment questionnaire for this position:

• Communications
• Computer Skills
• Organizational Stewardship

IMPORTANT: A full year of work is considered to be 35-40 hours of work per week. All experience listed on your resume must include the month and year start/end dates. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Physical Requirements: The work is sedentary in nature. No special physical demands are required to perform the duties of this position.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.