Teleoperation Trainer

Sereact GmbH; Boston, Northern (MA, KY); Hybrid; USD 70,000 - 110,000; Full time

Benefits offered by this job

Wellpass gym membership

Flexible working hours

Work from home option

Open team culture

Career development opportunities

Job summary

Sereact GmbH is seeking a Teleoperation Trainer to bridge operations and engineering, training a team of teleoperation operators, maintaining data collection standards, and feeding engineering with actionable feedback. The role starts hands-on and grows in scope as we scale.

You will train staff, build QA processes, SOPs, and maintain logs of training outcomes and data quality, coordinating across operations and robotics engineering to improve live teleoperation systems.

Qualifications

• 2+ years of professional experience in training, QA, operations coordination, or a technical environment.
• Background in a structured, process-driven or fast-paced operational setting.
• No specific educational requirement.

Responsibilities

• Train and quality-manage teleoperation operators with consistent standards for task execution and data quality.
• Establish and improve QA processes, data custody, tracking, reporting, and issue investigation.
• Develop SOPs, training materials, and quality frameworks for teleoperation workflows.
• Build and maintain operational systems, trackers, reporting cadences, and documentation.
• Maintain logs of training outcomes, data quality metrics, and cross-team feedback.
• Act as the bridge between operations and engineering, surfacing operator feedback and translating guidance.
• Identify patterns in operator errors and system inconsistencies, and elevate with actionable context.
• Support engineering teams in improving data collection pipelines based on operational insight.
• Maintain proficiency across robotic systems and teleoperation interfaces.

Skills

Training & QA

Operations coordination

Documentation

Communication skills

Data-driven workflows

Engineer liaison

Education

No formal education requirement

Job description

Who We Are

We build the intelligence that lets robots sense, reason, and act in the real world, moving beyond the lab and into everyday industrial settings like warehouses and factories. Our technology closes the automation gaps that traditional systems can't solve. We are on a mission to redefine how physical work gets done, and we're looking for curious, bold thinkers to help shape the future of robotics with us.

Overview

We are looking for a Teleoperation Trainer to sit at the intersection of our operations and engineering teams. In this role, you will train and quality-manage a team of teleoperation operators, establish and maintain data collection standards, and act as the critical bridge between project management and the technical teams developing our teleoperation and policy systems. You will maintain direct teleoperation proficiency and translate operational insight into actionable engineering feedback, and vice versa. This role starts hands-on and grows in scope and ownership as we scale.

Your Responsibilities

Training & Quality Management

• Onboard and train new teleoperation operators, establishing consistent standards for task execution, data quality, and reporting

• Monitor and evaluate operator performance and demonstration data quality across active projects

• Establish and improve QA processes, and maintain oversight of data custody, tracking, reporting, and issue investigation

• Develop and maintain SOPs, training materials, and quality frameworks for teleoperation workflows

• Build and maintain the operational systems, trackers, reporting cadences, and documentation the function runs on

• Maintain accurate logs of training outcomes, data quality metrics, and cross-team feedback

Cross-Team Coordination

• Act as the primary bridge between the operations team and the engineering team (teleoperation and policy development), surfacing operator feedback, flagging systematic issues, and translating engineering guidance into practical operator instructions

• Identify patterns in operator errors, edge cases, and system inconsistencies, and elevate them with structured, actionable context

• Support engineering teams in improving data collection pipelines and interfaces based on operational insight

Teleoperation

• Maintain direct proficiency across robotic systems and teleoperation interfaces (VR, joystick, or control rigs)

Qualifications

Education and Experience

• 2+ years of professional experience in training, QA, operations coordination, or a technical environment

• Background in a structured, process-driven or fast-paced operational setting

• No specific educational requirement

Skills

• Strong communication and documentation skills with the ability to convey technical concepts across technical and non-technical audiences

• Proven ability to assess quality rigorously and coach others toward consistency

• Comfortable working with digital tools, interfaces, and data-driven workflows

• Basic technical understanding sufficient to engage productively with engineering teams

Additional Skills / Nice to Have

• Direct experience with teleoperation systems, simulation environments, or robotics platforms

• Familiarity with imitation learning or how demonstration data is used in robot policy training

• Experience in competitive gaming, esports, or precision controller-based tasks; strong spatial awareness and input consistency are directly applicable

• Background in data annotation, quality assurance, or structured data collection pipelines

• Experience with VR systems or immersive digital environments

• Experience in a startup environment

What We Offer:

• Wellpass (gym membership)

• Flexible working hours

• Option to work from home when needed

• A motivated team and an open corporate culture

• Competitive compensation and excellent career development opportunities