Senior Teleoperations Lead

Tsmg; Watertown (MA); On-site; USD 80,000 - 110,000; Full time

Job summary

Tsmg in Watertown, Massachusetts, is seeking a Senior Teleoperations Lead to oversee robotics operations teams that support AI training and commercial deployments. The ideal candidate will have strong operational leadership skills and experience in robotics or related fields.

In this role, you will supervise teleoperation teams, coordinate deployments, and ensure compliance with operational standards. This position provides an opportunity to shape processes and contribute to next-generation robotics deployments.

Qualifications

• Previous experience in teleoperations, robotics operations, AV operations, or control room environments.
• Experience in leading operational teams.
• Strong troubleshooting and decision-making skills.

Responsibilities

• Supervise teleoperation teams across multiple shifts.
• Coordinate robot operations and deployment schedules.
• Monitor operational KPIs and productivity.
• Ensure compliance with safety and quality standards.

Skills

Operational leadership

Communication skills

Troubleshooting

Decision-making

Job description

About the Role

We are seeking an experienced Senior Teleoperations Lead to oversee robotics operations teams supporting AI training, robotic testing, and commercial deployment programs.

In this role, you will be responsible for coordinating teleoperators, ensuring operational excellence, maintaining quality and safety standards, and serving as the primary point of contact between field operations, engineering teams, and client stakeholders.

The ideal candidate combines strong operational leadership with a passion for emerging technologies and has experience managing teams in robotics, autonomous systems, technical operations, control room environments, fleet operations, or other mission-critical programs.

This position offers the opportunity to play a key role in scaling next-generation robotics deployments while helping shape operational processes, performance standards, and workforce development across multiple locations and projects.

Responsibilities

• Supervise teleoperation teams across multiple shifts
• Coordinate robot operations and deployment schedules
• Monitor operational KPIs and productivity
• Ensure compliance with safety and quality standards
• Escalate technical issues and coordinate resolution
• Train and mentor new teleoperators
• Support customer-facing robotics deployments
• Produce operational reports and performance summaries

Qualifications

• Previous experience in teleoperations, robotics operations, AV operations, drone operations, fleet management, or control-room environments
• Experience leading operational teams
• Strong troubleshooting and decision-making skills
• Excellent communication and reporting abilities