Teleoperation Trainer

Sereact; Boston (MA); Hybrid; USD 80,000 - 110,000; Full time

Benefits offered by this job

Wellpass (gym membership)

Flexible working hours

Work from home when needed

Career development

Job summary

Sereact is seeking a Teleoperation Trainer to bridge operations and engineering, train operators, ensure data quality, and help scale teleoperation and policy systems across our robotics programs.

You will translate operational insight into actionable engineering feedback while maintaining SOPs, training materials, and QA standards to support cross-team collaboration.

Qualifications

• 2+ years of professional experience in training, QA, operations coordination, or a technical environment.
• Background in a structured, process-driven or fast-paced operational setting.
• No specific educational requirement

Responsibilities

• Onboard and train teleoperation operators; establish standards for task execution, data quality, and reporting.
• Monitor and evaluate operator performance and data quality across active projects; maintain QA processes and data custody.
• Act as bridge between operations and engineering; surface operator feedback and translate guidance into practical instructions; support data pipelines.

Skills

Communication

Documentation

Quality coaching

Technical fluency

Job description

Who We AreWe build the intelligence that lets robots sense, reason, and act in the real world, moving beyond the lab and into everyday industrial settings like warehouses and factories. Our technology closes the automation gaps that traditional systems can't solve. We are on a mission to redefine how physical work gets done, and we're looking for curious, bold thinkers to help shape the future of robotics with us.

OverviewWe are looking for a Teleoperation Trainer to sit at the intersection of our operations and engineering teams. In this role, you will train and quality-manage a team of teleoperation operators, establish and maintain data collection standards, and act as the critical bridge between project management and the technical teams developing our teleoperation and policy systems. You will maintain direct teleoperation proficiency and translate operational insight into actionable engineering feedback, and vice versa. This role starts hands-on and grows in scope and ownership as we scale.

Your Responsibilities

Training & Quality Management

• Onboard and train new teleoperation operators, establishing consistent standards for task execution, data quality, and reportingMonitor and evaluate operator performance and demonstration data quality across active projectsEstablish and improve QA processes, and maintain oversight of data custody, tracking, reporting, and issue investigationDevelop and maintain SOPs, training materials, and quality frameworks for teleoperation workflowsBuild and maintain the operational systems, trackers, reporting cadences, and documentation the function runs onMaintain accurate logs of training outcomes, data quality metrics, and cross-team feedback

Cross-Team Coordination

• Act as the primary bridge between the operations team and the engineering team (teleoperation and policy development), surfacing operator feedback, flagging systematic issues, and translating engineering guidance into practical operator instructionsIdentify patterns in operator errors, edge cases, and system inconsistencies, and escalation with structured, actionable contextSupport engineering teams in improving data collection pipelines and interfaces based on operational insight

Teleoperation

Maintain direct proficiency across robotic systems and teleoperation interfaces (VR, joystick, or control rigs)

Qualifications

Education and Experience

• 2+ years of professional experience in training, QA, operations coordination, or a technical environment
• Background in a structured, process-driven or fast-paced operational setting
• No specific educational requirement

Skills

• Strong communication and documentation skills with the ability to convey technical concepts across technical and non-technical audiences
• Proven ability to assess quality rigorously and coach others toward consistency
• Comfortable working with digital tools, interfaces, and data-driven workflows
• Basic technical understanding sufficient to engage productively with engineering teams

Additional Skills / Nice to Have

• Direct experience with teleoperation systems, simulation environments, or robotics platforms
• Familiarity with imitation learning or how demonstration data is used in robot policy training
• Experience in competitive gaming, esports, or precision controller-based tasks; strong spatial awareness and input consistency are directly applicable
• Background in data annotation, quality assurance, or structured data collection pipelines
• Experience with VR systems or immersive digital environments
• Experience in a startup environment

What We Offer:

• Wellpass (gym membership)
• Flexible working hours
• Option to work from home when needed
• A motivated team and an open corporate culture
• Competitive compensation and excellent career development opportunities